ServiceNow · 23 hours ago
Senior Manager, Search Infrastructure - Moveworks
Mountain View, CA
Full-time
Onsite
Senior Level
7+ years expServiceNow is a global market leader in AI-enhanced technology, serving over 8,100 customers. The Senior Manager of Search Infrastructure will oversee and evolve the infrastructure architecture, ensuring high reliability and scalability while collaborating with various teams to meet their infrastructure needs.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Oversee and evolve Moveworks infrastructure architecture and foundation services such with extremely high reliability, scalability, performance, and security
Closely work with machine learning, search, product, data, and frontend teams, understand their infrastructure needs, influence infrastructure roadmap, and lead as well as execute on various projects
Architect and build out the core infrastructure and foundational functionalities such as distributed key value store, schema-less data store, authentication and authorization, event streaming, distributed configuration management and hot reloading, rate limiting and circuit breaking, system for feature flags and A/B testing, traffic capture and replay, search infrastructure, etc
Define methodologies and metrics to measure performance of Moveworks infrastructure services, identify and fix bottlenecks, as well as improve overall performance and scalability of Moveworks stack
Hire and mentor engineers in the team and foster a culture of technical excellence, collaboration and continuous improvement
Qualification
Required
Hands on technical leader with a strong sense of ownership - proactively leading complex platform and infrastructure initiatives from conception through delivery and measurement
3+ years of experience growing and managing team with 5+ engineers including senior engineers
7+ years of hands on experience designing, building, shipping, and maintaining highly scalable and fault tolerant backend distributed systems
Familiarity with Python/Golang/Java/C++
Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure
Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale
Excellent verbal and written communication skills, with the ability to influence all levels of the organization and translate complex platform concepts into clear business value
Desire to work at a startup pace in a small company with a high degree of ownership
Experience solving for performance, optimization, scalability, latency, and monitoring
BS+ in computer science or a related field
High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
Preferred
Experience with search and ML infrastructure is plus
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
The Register
2026-02-05
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2026-02-05
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2026-02-04
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