HarperCollins Publishers · 18 hours ago
Senior Business Analyst – Distribution Center IT (Brownsburg, IN onsite)
Brownsburg, IN
Full-time
Onsite
Mid, Senior Level
$95K/yr - $100K/yr
5+ years expHarperCollins Publishers is a company full of people who are passionate about books. The Senior Business Analyst will lead change initiatives and support daily WMS operations while collaborating with stakeholders to optimize warehouse management processes.
BooksEducationPrintingPublishing
Responsibilities
Lead functional design sessions, perform end-to-end analysis, and define WMS configuration requirements
Act as WMS subject matter expert for new business integrations, facility changes, and continuous improvement initiatives
Partner with operations, IT, and cross‑functional teams to gather requirements, document business processes, and identify optimization opportunities
Translate design requirements into workflows, technical specifications, configuration changes, and interface layouts
Evaluate WMS releases, provide new feature recommendations to Operations and Leadership teams. Lead testing cycles for enhancements and new feature rollouts
Partner with IT development and architecture teams to identify impact to warehouse operations and MAWM caused by system-level enhancements and upgrades across applications and infrastructure
Estimate timeline, resources, and budget for new system enhancements and upgrades. Coordinate business analyst(s) and 3 rd party providers. Monitor timeline progress, summarize and provide status updates, alert leadership to project conflicts or risks. Prepare alternative options to mitigate potential risks
Configure WMS applications to meet business requirements. Recommend business changes supported by the system’s core functionality. Use system prototyping when applicable to promote change and iterative design/development
Perform system configuration and testing within the WMS. Review interface messages to/from WMS to perform testing or resolve issues. Participate in system implementation activities, cutover planning, and go-live support
Serve as a liaison between business stakeholders and technical teams to ensure alignment and successful delivery of solutions
Troubleshoot complex systems issues, analyze root cause, and coordinate resolution with technical teams and 3rd party vendors
Evaluate WMS interactions with other systems, including ERP, OMS, TMS, LMS, WCS, and reporting platforms
Analyze operational data to identify trends, performance gaps, and opportunities for automation or workflow improvements
Document, track, and resolve production issues with technical leads and 3 rd party providers. Provide regular status updates and timing to restore services. Identify reoccurring issues and perform root cause analysis to recommend fixes
Qualification
Required
5+ years' hands-on experience with tier 1 warehouse management systems, Manhattan Associates Active preferred
Experience analyzing multi-system environments including ERP, OMS, TMS, LMS, and reporting platforms
Experience in fully integrated operating environment including MHE, goods-to-person automation, packaging automation, mobile devices, and inline label printing
Demonstrate strong warehousing knowledge in core functional areas: inventory, work orders, order scheduling & fulfillment, yard management, shipping, parcel manifesting, 3rd party logistics, and short run print
Familiarity with WMS integration in a cloud-based environment. Experience analyzing JSON, XML, and other interface message formats
Collaborate with diverse teams including business, operations, technical teams, and 3rd party providers
Balance multiple projects or change initiatives. Lead projects throughout all phases. Mitigate project conflicts and risks. Preferred project management documentation tools: JIRA, Confluence, SharePoint, Teams
Strong time management, analytical, problem-solving, organizational, communication, and interpersonal skills
Able to independently lead initiatives and make decisions
Preferred
Cover letters are strongly preferred
Benefits
A comprehensive and highly competitive benefits package
Variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits
"elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce
Company
HarperCollins Publishers
HarperCollins Publishers is the second-largest consumer book publisher in the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Charlie Redmayne
CEO, HarperCollins UK
L
Lisa Sharkey
SVP, Publisher Harper Influence at HarperCollins
Recent News
2025-11-15
Business Insider
2025-11-09
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