Gallagher · 14 hours ago
Technical Training Specialist
United States
Full-time
Remote
Mid Level
$62K/yr - $120K/yr
4+ years expGallagher Benefit Services is a trusted partner to organizations navigating important people decisions. The Technical Training Specialist plays a pivotal role in empowering business end-users to effectively utilize customized Dynamics systems by designing, delivering, and evaluating comprehensive training for diverse end-user groups.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application
Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e-learning, etc.), and conduct training
Develops training documentation, using a variety of delivery mediums
Prepares, delivers and monitors status reports for evaluating training and adoption progress
Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases
Designs training curricula and content to support training and ongoing learning/troubleshooting
Supports end user community in resolving support tickets and working through system related issues as needed
Works closely with other technical training specialists, developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests
Other duties as assigned
Qualification
Required
Superior presentation skills
Bachelor's degree in business, Information Technology, or related field
4 years of related experience required including project support
Exceptional verbal and written communication skills
Advanced level proficiency with Microsoft Office
Preferred
Experience in insurance or financial services
Formal project management training or certification
Experience training on Microsoft Dynamics
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2026-02-03
2026-02-02
Life Insurance International
2026-01-07
Company data provided by crunchbase