Watercrest Senior Living Group · 18 hours ago
Associate Executive Director
Melbourne, FL, US
Full-time
Onsite
Lead/Staff, Director/Executive
2+ years expWatercrest Senior Living Group is dedicated to serving seniors and their families, and they are seeking an Associate Executive Director to provide leadership and management for their community. The AED will collaborate with the Director of Operations to ensure quality service, maintain high levels of customer satisfaction, and oversee compliance with policies and regulations.
AdviceHealth CareHospital
Responsibilities
Assists with the development of a strategic plan and with the implementation of various Watercrest Senior Living Group standards
Works closely with the Director of Operations to provide coaching and accountability to the community leadership and associates
Works closely with the Director of Operations to ensure quality service is provided, consistent with the mission of the company, company policies, regulations, and budget objectives
Partners with the Director of Operations to ensure the proper maintenance and upkeep of the physical community, maintaining the value of the real estate asset
The AED is responsible for providing overall leadership and management in the community, exempt directors, and Concierge team
Serves as the point person for leading internal Experiences for prospective residents/families and external business development which includes outside sales calls to medical and business professionals on a weekly basis per company standards
Participates in special events, marketing efforts and other external and internal programs
Actively participates in local community activities, establishing networks and resources for referrals
Trains leadership and associates on conducting community experiences
Participates in new resident move- in’s and coordinates resident assessments with the Resident Wellness Director
Utilizes Yardi to track, record and manage potential leads and ensures all data in the system is current and up to date
Provides supervision, training, coaching, and associated talent management processes with team members in accordance with company policies and regulatory guidelines. This may include payroll, scheduling, and associated functions
Assists with the maintenance of the Human Resources/Payroll System at the community level for exempt positions
Coordinates and participates in the recruitment and selection of exempt positions:
Pre-hire paperwork including background screening
New Hire Paperwork
Interviewing
Offer Letters
Ensures a proper level of staffing throughout the community at all times
Handles Associate relations issues and carries out terminations of exempt positions when necessary
Assists with the maintenance of personnel files for exempt positions and ensures compliance with regulations/standards
Assists with the implementation and communication of monthly budgets in each department
Processes accounts payable, accounts receivable, resident funds and cash receipts
Maintains, logs, and reviews resident move in/move outs and resident accounts in Yardi
Maintains an administration file for each resident
Maintains all community contracts and ensures they are up to date
Works with the Director of Operations to successfully manage operating expenses
Assists with managing the budget through implementation and monitoring of cost containment programs
Ensures all state regulations and company policies are being followed
Promotes and protects the rights of all residents
Monitors resident care through the use of companies’ quality assurance programs
Establishes a positive rapport with local and state agencies; ensures the community is survey ready at all times
Performs other related essential duties as assigned
Qualification
Required
Demonstrated record of success in the leadership capacity of a senior living community
Able to communicate effectively with all levels of management, team members, residents, family members, guests, vendors, referral sources, and outside contacts
Exceptional communication skills, both written and verbal
Excellent organizational and time management skills
Intermediate level of computer and technology competency, including Word, Excel, Powerpoint, Outlook and other Microsoft Windows applications
Passion working with seniors
Knowledge of customer service principles and practices
Knowledge and understanding of the mission and purpose of Watercrest Senior Living Group
Bachelor's Degree in business administration, health care administration or another relevant course of study preferred
Experience in lieu of degree, with a focus on sales, business administration, and senior living
Licensure required by the state (CORE Trained)
Strong leadership skills with a minimum of two (2) years' successful experience in supervising and management
A minimum of two (2) years' experience within a senior living environment
Work history demonstrating a strong understanding of human resource functions
Preferred
Prior experience with Yardi strongly preferred
Proven referral track record with a strong sales background
Company
Watercrest Senior Living Group
Watercrest Senior Living Group is a health care company that specializes in memory care communities and advisory services.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-03
Company data provided by crunchbase