Westerra Credit Union · 3 hours ago
Consumer Loan Officer - Sr. Consumer Loan Officer (Call Center)
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$20/hr - $26/hr
2+ years expWesterra Credit Union is a modern financial community committed to teaching members to prosper. The Senior Consumer Loan Officer is responsible for delivering service to members, processing loan applications, and maximizing opportunities to sell products and services while ensuring compliance with credit laws and regulations.
BankingE-CommerceFinancial Services
Responsibilities
Deliver service to both internal and external members in alignment with the credit union's Service Standards
This position is responsible for taking consumer deposit and/or loan applications from members over the phone
Follow-up on inbound and outbound leads is required
Applications must be reviewed for accuracy, and communication with members is necessary to discuss application details, collect supporting loan documents, and update the application with final loan decisions
Consistently identify cross-sell and up-sell opportunities by engaging members and asking for additional business
Maximize opportunities to sell products and services to benefit members, while enhancing the quality and depth of member relationships and overall profitability
This position also includes processing inbound loan requests for HELOCs
HELOC requests will be handled by determining the member’s needs, conducting the interview process, establishing the intended use of proceeds, collecting required loan documents for approval, and forwarding the application to HELOC Loan Processors for completion
Review all details of the loan application to determine the decision status
Refer to underwriting when required for final decision
Collect and review the required supporting items that are needed for approval
Refer application to underwriting if changes occur relative to loan amount or any changes that impact loan ratios
Cross-sell and market Credit Union products and services to increase use of the Credit Union by members and increase lending activities
Obtain pay offs for external refinances, lease buy-out packages or the purchase agreement for purchase transactions
Review all documents for accuracy
Interview member loan applicants applying for a HELOC to obtain information concerning their loan needs, intent, earnings, and financial condition
Create Loan application ensuring it is complete and initiate loan approval process including collecting verification of income when needed
Collects required loan supporting documents for approved applications
Review supporting documents for accuracy
Finalize preliminary details and forwards application to HELOC Loan Processors for completion
Use strong interpersonal skills and influence to consistently achieve sales goals; overcome objections with persuasion and persistence
Quickly identify and construct a counter-offer when the loan amount requested is clearly not supported by income or credit
Performs duties according to established department procedures and adheres to Credit Union polices
Maintain knowledge of all guidelines pertaining to consumer credit laws, federal, and state regulations to ensure the Credit union is in compliance
Other duties as assigned
Qualification
Required
2-6 years' experience in consumer lending, financial services, consultative sales/service, and/or related experience
High School Diploma, GED or equivalent work experience
NMLS registration required upon hire
Must possess excellent sales skills, with an outgoing personality and a persuasive manner
Ability to excel in a fast paced, competitive call center environment, and meet goals and deadlines
Strong organizational, verbal, and written communication skills
Must be proficient in MS Office products, internet research and various other online applications
Can be accountable for the completion of assigned tasks and projects with supervision
Uses judgement, but requires regular supervision or instruction
Understands the basic business line and operating environment
Able to handle problems that are not particularly difficult nor complex
Preferred
Knowledge of fiscal management and loan policies and procedures
Knowledge of real estate financing
Benefits
Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs
Company
Westerra Credit Union
westerracu offers wide variety of financial products and services to our members, and are known for our commitment to service excellence.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John McCloy
President/Chief Executive Officer
Steven Schmidle
President & CEO
Recent News
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