ABC Legal Services · 15 hours ago
Customer Solutions Analyst
United States
Full-time
Remote
Entry Level
$50K/yr - $60K/yr
1+ years expABC Legal Services is the national leader in service of process, with a focus on advancing technology and business processes. They are seeking a detail-oriented Customer Solutions Analyst to support customer-facing problem solving and operational alignment, primarily by engaging with attorneys and understanding their workflows and needs.
LegalRisk Management
Responsibilities
Engage with customers, primarily attorneys, paralegals and law firm representatives, to understand their workflows, priorities, and pain points
Travel occasionally to attorneys’ offices to observe operations, conduct discovery conversations, and build strong working relationships
Actively listen, ask thoughtful questions, and document customer requirements with a high level of accuracy and detail
Analyze customer needs in the context of ABC Legal’s operational capabilities and constraints
Clearly articulate operational challenges, dependencies, and limitations to customers in a professional and constructive manner
Proactively identify and propose solutions, process improvements, or alternative workflows that align customer needs with operational realities
Collaborate cross-functionally with operations, customer support, and other internal teams to design and implement solutions
Identify recurring customer needs and operational friction points to support continuous improvement initiatives
Qualification
Required
1–2 years of experience at ABC Legal (or equivalent internal operational experience strongly preferred)
Strong understanding of ABC Legal's core services, including service of process and document filing
Some familiarity with ABC Legal's customer base, particularly attorneys and law firms across different practice areas
Ability to understand what is important to attorneys across different segments of law
Strong listening and interpersonal skills, particularly in person, customer facing environments
Demonstrated ability to learn workflows quickly through observation and discussion
Willingness and ability to travel periodically throughout the year
Benefits
Health, Dental, Vision insurance
401(k) with company matching
Paid time off
7 Paid company holidays
4 Floating holidays per-year
Life Insurance and AD&D Insurance
Long Term Disability
Health Care Reimbursement Flexible Spending Account
Dependent Care Flexible Spending Account
EAP (Employee Assistance Program)
Pet Insurance
Company
ABC Legal Services
ABC Legal Services is a legal services company that provides managing compliance risk services.
201-500 employees
H1B Sponsorship
ABC Legal Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-14Acquired
Leadership Team
Steve Carrigan
Chairman and Chief Evangelist
Recent News
globallegalchronicle.com
2025-09-16
peprofessional.com
2025-08-21
Company data provided by crunchbase