Customer Experience Associate jobs in United States
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Sure · 6 hours ago

Customer Experience Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Sure is an insurance technology leader unlocking the potential of digital insurance. The Customer Experience Associate will deliver exceptional service to customers, guiding them through the policy lifecycle and contributing to operational efficiency in a fast-paced environment.

Financial ServicesFinTechInsuranceInsurTech
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Growth Opportunities

Responsibilities

Deliver outstanding customer experiences across multiple channels including phone, text, and email
Serve as the go-to insurance expert, guiding customers through the full policy lifecycle—from initial sales through coverage adjustments, policy updates, billing questions, verification and beyond
Maintain proper documentation of all customer interactions
Assist with billing adjustments, including payment and refund processing and tracking
Provide white-glove service that exceeds customer expectations at every touchpoint
Identify opportunities to enhance processes and contribute to operational efficiency
Participate in special projects aimed at scaling operations and improving customer outcomes
Provide continuous feedback to optimize tooling including AI assistants
Build strong working relationships across customer experience, partnerships, leadership, and cross-functional teams
Challenge conventional approaches and bring fresh perspectives to insurtech challenges
Operate as a collaborative team player in a dynamic, entrepreneurial setting

Qualification

Customer service excellenceProblem-solving abilitiesCommunication skillsTech-savvyInsurance knowledgeWillingness to learnSelf-starter mentalityCreative thinkerTeam player

Required

1+ years of experience in a high-volume, customer-facing role or contact center environment
Exceptional problem-solving abilities with a proactive approach to finding solutions
Outstanding communication and presentation skills
Tech-savvy with the ability to quickly learn new software platforms
Self-starter mentality with strong initiative and ownership
Creative and strategic thinker focused on elevating customer experience
Ability to thrive in a fast-paced, innovative, and evolving environment
Ability to obtain relevant insurance licenses within 30 days from date of hire

Preferred

Experience with tools such as Notion, Freshsales, and Zendesk (or willingness to learn)
Background in insurance or Property and Casualty License (company will sponsor licensing if needed)
Genuine passion for building a career in the insurtech space

Company

Sure

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Glassdoor4.1
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Sure is an embedded insurance technology company that powers API-based digital insurance programs for global brands and insurance carriers.
dateFounded in 2015
location
New York, New York, USA
people-size501-1000 employees
web-link
http://www.sureapp.com

Funding

Current Stage
Late Stage
Total Funding
$123.1M
Key Investors
Declaration Partners,KinnevikW. R. BerkleyIA Capital Group
2021-10-05Series C· $100M
2019-06-13Series B· $12.5M
2017-06-14Series A· $8M

Leadership Team

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Wayne Slavin
Chief Executive Officer
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