National Seating & Mobility · 18 hours ago
Technician Supervisor
Richmond, Virginia, United States
Full-time
Onsite
Senior Level
5+ years expNational Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. The Technician Supervisor will manage and educate technicians on advanced testing and diagnostics, oversee branch operations, and ensure high levels of customer satisfaction and compliance with company policies.
Health CareInformation TechnologyMedical
Responsibilities
Ability to manage and educate Technicians on advanced testing, diagnostics and repair of all NSM products
Set-up and maintain specialty control systems within the operational flow of the branch
Manages the overall condition and branch requirements for rental, loner and stock equipment
Monitors technician scheduling, operational excellence and training programs
Advanced knowledge of NSM branch and Technical Services operations
Understanding of advanced electronics set-up, programming and troubleshooting
Adequately maintain a repair shop, warehouse and assembly area in a clean and safe manner; meeting all accreditation standards
Manage vehicle fleet and ensure technician compliance to Company Fleet Policy
Manage and review all documentation to obtain high levels of quality control and compliance
Develops a culture dedicated to customer satisfaction and resolves customer comments or concerns about products or service with Branch Manager
Establishes and maintains customer and caregiver education programs in the proper use, care and safety of equipment purchased, rented or repaired
Supervises all productivity and performance standards; continuously improving metrics through training and leadership
Provides input into hiring decisions and performance reviews of technicians
Accesses current information and technological advancements from manufacturers on installations, reparis and part replacements for all NSM products
Assumes responsibility for all technicians' continuing education units
Completes Technician Supervisor: Training & Leadership Program
Qualification
Required
High School Diploma or equivalency certificate
Five years of experience in CRT or related fields. Experience in assembly and/or repair of mechanical or electronic devices
Valid driver's license
Advanced knowledge of computer related skills: Microsoft Office, E-mail and enterprise software
Previous experience supervising a multifunction operation
Ability to work in a fast-paced environment and manage reporting expectations
Previous experience in implementing Regional and National operational initiatives
Benefits
401k
Company paid Long Term Disability
Tuition reimbursement
Company
National Seating & Mobility
Provide the highest quality seating and powered/unpowered wheeled mobility devices, plus a wide variety of adaptive technologies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-07Acquired
Leadership Team
Charles Bodner
Chief Financial Officer
Ann Mahaffey
Senior Vice President
Recent News
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