University of Michigan Information and Technology Services · 4 hours ago
IT Business Planning Lead
Ann Arbor, MI
Full-time
Hybrid
Senior Level, Lead/Staff
$103K/yr - $114K/yr
15+ years expThe University of Michigan Information and Technology Services is dedicated to supporting the university community through technology. The IT Business Planning Lead will guide and direct ITS Infrastructure's service life cycle, ensuring that products and services meet user needs and expectations.
Information Technology & Services
Responsibilities
Report to and receive assignments from Executive Director of ITS Infrastructure and Director of Business Services
Envision and develop technology services; write and edit reports, proposals, and business plans
Lead and direct ITS Infrastructure product development teams
Serve as a primary contact and liaison for other ITS groups responsible for product strategy, design, implementation, and ongoing operation
Perform project management, including prioritization, resource and time estimates
Participate in strategic planning and setting of technical direction for services. Recommend strategies that impact technical strategy, operations and customer support
Work independently, requiring limited direction
Prepare financial reports both in the development of new services and during the active phase of a service's lifetime
Collaborate with IT business leaders, vendors and stakeholders across and outside of U-M to understand, develop and recommend strategic priorities. Develop business cases and advocate for recommendations in the context of the larger picture of ITS and U-M goals and strategy
Perform product analysis and make recommendations on solutions. Identify the benefits and develop the qualitative and quantitative analyses to help assess charging/funding structures, and evaluate profitability or revenue contributions to support ITS business plans
Research and develop a comprehensive technical understanding of assigned products; determine rationale for solutions depending on platform, dependencies, integrations, and variables. Assist with planning and evaluation efforts to determine appropriate technologies, hardware, systems management software and architecture. Evaluate and recommend new products; maintain knowledge of emerging technologies for business applications within units/departments
Stay current with relevant advances in technologies. This can include on--the-job training, attending technical courses or conferences, reading, research, and testing
Qualification
Required
Bachelor's degree in a related information technology or business field and/or equivalent combination of education, certification and experience
2-3 years of experience in systems analysis, design, and presentation. Experience in strategic Business Administration alignment
15-20 years of leadership experience and responsibility for the strategic technical planning and oversight of multiple and diverse communications technologies or services, including project management, budget and expense management activities, goal setting, and resource planning for the technical infrastructure environment
Considerable knowledge of voice, video and data network technologies as well as other information technologies and its application to the University of Michigan. Experience demonstrating technical or business expertise, resolution of complex technical or business issues, and the development of technology business cases and funding proposals
Considerable knowledge of teaching, learning, research and administrative processes and how to analyze and innovate processes. Considerable ability to negotiate successful resolutions to problems, or customer requests that require ITS response (e.g., request for customized service)
Demonstrated ability to understand technical information and communicate it to others using clear, concise, and user-friendly language. Ability to translate technical requirements and capabilities to diverse customer audiences, and to translate customer requirements to technical staff
Proven ability to lead project teams to develop and deploy products and services which exceed customer expectations and enable high customer satisfaction
Demonstrated understanding of and skills in client/customer relationship management, team building, process/service improvement, and strategic planning
Strong emphasis will be placed on demonstrated ability to lead large-scale technology initiatives successfully with data-driven results
Excellent problem-solving, analytical and decision-making skills; strong collaboration, negotiation and facilitation skills which are necessary for effective consultation; documentation and presentation skills along with good oral and written communication skills are a must
Considerable experience with or knowledge of University practices and processes
Benefits
Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Flexible spending accounts for healthcare and dependent care expenses
Dental and Vision Insurance
Parental and Maternity Leave
Company
University of Michigan Information and Technology Services
We are 700+ professionals supporting the U-M community of over 47,000 students, 6200 faculty and researchers, 25,000 staff, and a worldwide network of alumni and retirees.
501-1000 employees
H1B Sponsorship
University of Michigan Information and Technology Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Michelle Durante, PHR
Senior HR Business Partner
Sol Bermann
Chief Information Security Officer & Executive Director, Information Assurance
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