Chase · 1 day ago
Transactions Analyst
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
3+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Transactions Analyst, you will support the ATM Fleet and over 50 applications by monitoring their health and ensuring operational excellence. Your role will involve managing incidents, providing technology support, and enhancing customer experiences through collaboration and continuous improvement.
BankingFinancial Services
Responsibilities
Manage incidents via ServiceNow for timely resolution and escalation
Provide L1 Technology support to 2-3 technology products
Research performance/health and resolve technical failures
Analyze details using multiple systems to resolve problems
Maintain strict adherence to risk procedures and complete risk training
Assist in IMCC risk avoidance assessments
Escalate concerns to production areas or vendor partners for resolution
Communicate clearly with internal/external clients, including senior management
Identify risk trends and patterns for management and technology partners
Participate in service/process education to enhance customer experience
Lead/support Continuous Improvement activities
Qualification
Required
3 years of experience in Operations, including Risk & Control
Strong oral & written communication skills, problem-solving skills, and organizational skills
Advanced MS Office skills
Attention to detail and ability to make decisions with minimal supervision
Flexibility and project management skills
Preferred
Technical qualification/skills preferred
Prior Level 1 incident management experience preferred
Excellent written communication skills
Ability to communicate across all levels of leadership
Ability to work within a team and maintain confidentiality
Familiarity with ATMs
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
Company data provided by crunchbase