Crum & Forster · 1 day ago
Claims Operations Intern
Glastonbury, CT
Internship
Hybrid
Intern
$16/hr - $25/hrCrum & Forster is a leading travel insurance provider, and they are seeking a Claims Operations Intern to assist with various functions in the Claims Department. The intern will shadow team members, assist with reporting, and engage in customer interactions to enhance the customer experience.
Commercial InsuranceHealth CareInsuranceRisk Management
Responsibilities
Serve as a customer advocate in all interactions by providing an exceptional customer experience
Provide accurate and timely verbal/written communication with insureds, travel advisors, internal customers, etc. to assist with policy and claim inquiries. Responsible for updating all applicable systems to capture actions taken on record
Ensure all inquiries and tasks are completed within the required Service Level Agreement (SLA)
May assist with developing, updating and governing internal procedures, workflows and/or job aides
May assist Claims with projects and initiatives
May assist with operational reporting and data analytics
May assist with phone calls, first notices and other operational tasks for the Claims department to service and support customers and travel advisors as needed per business needs to meet SLAs
May serve as a member of the disaster recovery call center team through our business contingency protocol
Deliver complete, timely, and accurate work
Qualification
Required
Pursuing a Bachelor's Degree in Business from an accredited College/University
Intermediate level of proficiency with Microsoft Office suite (Word, Excel, PowerPoint, etc.) required
Strong Communication Skills
Strong analytical and problem-solving skills
Ability to work both independently and in a team environment
Exceptional communications skills, both oral and written
Personal concern, interest, pride and accountability in all areas of responsibility
Ability to effectively handle multiple tasks in a fast-paced environment
Strong organization and time management skills, with exceptional attention to detail
Preferred
Customer service experience preferred
Benefits
Discretionary equity (stock) based compensation
Performance-based variable pay programs
Company
Crum & Forster
Crum & Forster specializes in commercial insurance, claims, risk assessments as well as accident and health insurance.
Founded in 1822
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Thomas
Senior Vice President - Head of Surety Claims
David Webb
Senior Vice President, C&F Stop Loss
Recent News
2025-11-11
Company data provided by crunchbase