UMass Chan Medical School · 15 hours ago
IT Utility Analyst- Per Diem (Remote)
United States
Contract
Remote
Entry, Mid Level
2+ years expUMass Chan Medical School is seeking an IT Utility Analyst to manage and validate IT and telecommunications vendor services. The role involves ensuring accurate billing, contract compliance, and cost control while collaborating with IT, Finance, and Accounts Payable to resolve discrepancies and improve vendor management processes.
EducationHigher EducationMedical
Responsibilities
Review and analyze IT, telecommunications and related utility invoices (voice, data, circuits, mobile, internet, cloud connectivity) for accuracy, contract compliance, and service validity
Validate billing against contracts, rate cards, service inventories, circuit IDs, phone numbers, locations, and billing periods
Identify, investigate, and resolve billing discrepancies including overcharges, duplicates, inactive services, and incorrect rates prior to invoice payment
Serve as the primary point of contact for vendors, managing inquiries, escalations, disputes, and follow-up with large utility-style providers
Maintain and reconcile service inventory to ensure billed services align with active services and business needs
Partner with IT, Finance, and Accounts Payable to support invoice approvals and ensure appropriate controls are in place prior to payment
Analyze spend trends and identify opportunities for cost optimization, service consolidation, or contract improvements
Support contract renewals and vendor negotiations by providing billing history, usage analysis, and issue tracking
Assist with the development and implementation of improved processes for telecom vendor management, invoice review, and documentation
Document vendor issues, resolutions, and recurring billing concerns to support audit readiness and operational continuity
Qualification
Required
Bachelors degree in Business, Information Technology, Finance, or a related field, or equivalent combination of education and experience
2–4 years of experience in IT or telecom expense management, IT vendor management, utilities, or a related analytical role
Experience reviewing and reconciling complex vendor invoices and contracts
Strong analytical and problem-solving skills, with the ability to identify patterns, discrepancies, and process gaps
Ability to work independently with minimal supervision and exercise judgment in vendor interactions and issue resolution
Preferred
Experience working with IT and telecom carriers, utilities, or large enterprise vendors
Familiarity with telecom services, circuits, mobile services, or enterprise connectivity
Experience partnering with Finance or Accounts Payable to support invoice approval workflows
Experience in healthcare, higher education, or other complex enterprise environments
Company
UMass Chan Medical School
Massachusetts’ first and only public academic health sciences center is made up of three graduate schools.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$13.6MKey Investors
Centers for Disease Control and PreventionCommonwealth of Massachusetts
2025-11-18Grant· $2M
2024-04-03Grant· $11.6M
Leadership Team
M
Marc Uknis
Adjunct Associate Professor Of Surgery, Microbiology & Applied Physiology
Michael Collins
Chancellor
Recent News
2026-02-04
2026-01-18
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