Outcomes® · 5 hours ago
Manager, Client Success - Payer Market
Kansas City, MO
Full-time
Onsite
Senior Level, Lead/Staff
$120K/yr - $150K/yr
8+ years expOutcomes® is seeking a Manager, Client Success to help maintain and grow the payer client portfolio by ensuring client satisfaction. The role involves leading the Payer Client Success team, developing client relationships, and implementing strategies to enhance client value and retention.
Health CareMedicalTherapeutics
Responsibilities
Build effective strategies, tools, and processes in collaboration with other Outcomes areas to ensure client commitments are met. Set priorities to deliver account satisfaction and increased value to our clients
Acts as an advisor to clients to promote business discussions and identify operational strategies that meet client objectives and align with Outcomes corporate vision or inspire innovative solutions
Develop and maintain strong relationships with payer clients to establish a trusted partnership with client facing teams
Represents client internally and coordinates with other departments to implement new programs and services, coordinate resources for projects, and address ongoing service needs
In concert with Sales, may recommend sales strategies, and advise clients on Outcomes solutions and services that meet their needs
Uses a consultative approach to understand the client's needs, identifies next steps, and leads the engagement between Outcomes and the client
Handle the overall responsibility for managing client relationships, owning client retention and satisfaction KPIs
Manage the Payer Client Success team effectively to ensure client needs are met to ensure retention
Qualification
Required
Ability to solve complex problems by providing timely solutions with a sense of urgency
Experience collaborating closely with cross functional leaders both internally and externally
Ability to successfully manage multiple priorities while maintaining accuracy and efficiency to ensure every client has a positive experience
Desire to build and grow a passionate, high performing team
Strong track record of working in a client facing environment and driving initiatives to improving client satisfaction
Prior experience acting as the primary point of contact for multiple smaller projects or a single large project
Proficient in creating and delivering management level presentations and executive summaries
Has a high-level of personal organization, as well as the ability to promote efficient and effective organized teamwork
The ability to influence without formal authority & to interact effectively with all levels within our clients' business
Some upselling or cross-selling experience
Experience managing, growing, and training customer success/account management teams
Sets the overall strategic plan for the Client Success organization while focusing on driving client growth through incremental upsell and cross sell opportunities and client retention
Develop Client Success best practices and drive processes for continuous improvement and collaboration across the organization
Applications: MS applications and Salesforce
Minimum years of work experience: 8 years
Minimum level of education or education/experience: client relationship management experience within the Payer industry required
Previous experience in growing and managing teams required
Preferred
Bachelor's degree preferred
Benefits
Medical, Dental and Vision Plans
Voluntary Benefits
HSA & FSA
Fertility & Family Planning Benefits
Paid Parental Leave
Adoption Assistance Program
Employee Resource Groups
Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
11 Paid Holidays
Corporate Wellness Program
401k Employer Match & Roth Option Available – immediate eligibility
Company
Outcomes®
Outcomes® unites technology and clinical relationships through a connected healthcare network to drive better outcomes.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.19M2015-07-16Acquired
2011-03-14Series Unknown· $0.19M
Leadership Team
Tom Halterman
Founder & CEO (Retired)
Adam Dieterman
Partnership Manager
Company data provided by crunchbase