Revver · 5 hours ago
Enterprise Customer Succes
Lehi, UT
Full-time
Onsite
Mid Level
3+ years expRevver is an AI optimized growth company focused on automating document-dependent work to enhance profitability and productivity for businesses. The Enterprise Customer Success role involves onboarding customers, driving adoption of the software, advocating for customer needs, and managing support escalations to ensure successful outcomes and satisfaction.
AnalyticsDocument ManagementSoftware
Responsibilities
Onboard & implement. Kick off onboarding and actively participate in go-live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines
Drive adoption & value. Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI
Be the customer’s advocate. Represent customer needs internally — prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction
Manage escalations & support. Triage issues, coordinate engineering/product support, and ensure timely, high-quality resolutions
Enable customers on AI features. Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes
Grow accounts. Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases
Maintain operational excellence. Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk
Scale success. Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable
Qualification
Required
3–5 years in customer success, account management, or a related role (SaaS environment strongly preferred)
Proven track record of driving adoption, renewals, and measurable customer outcomes
Excellent written and verbal communication; able to present to both technical and business stakeholders
Strong project management: able to coordinate multi-stakeholder implementations and deliver on time
Data-informed: comfortable with dashboards, KPIs, and using data to make decisions
Customer-first mindset with a bias for action and continuous improvement
You must be technically fluent and comfortable collaborating with product and engineering teams
Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns
Hands-on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms
Practical understanding of AI/LLM capabilities and limitations (prompt hygiene), safe deployment considerations, and how AI features translate to customer value
Able to discuss data privacy, access controls, and governance requirements with customers
Preferred
Bachelor's degree in business or a related field preferred but not required — we value demonstrated impact and outcomes over credentials
Experience with document automation or workflow platforms
Prior success selling or expanding into enterprise accounts
Experience running training or enablement webinars
Based in Utah / willing to work with the Team in the Lehi office (preferred, not required)
Benefits
10 paid holidays.
Flexible PTO policy.
Parental leave.
Competitive salary (dependent on experience) + potential for bonus/commission on renewals/expansion.
Medical, dental, vision, 401(k) with match, life insurance, and more.
Opportunities to make a real impact and grow your career.
Top-notch work-life balance and company culture.
Company
Revver
Revver is an electronic document software that provides file sharing, document management, and paperless office solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jesse Wood
President & CEO
Jason Wood, MBA
CFO
Recent News
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