Catapult · 8 hours ago
Field and Service Engineer
United States
Full-time
Remote
Mid Level
$51K/yr - $107K/yr
3+ years expCatapult Sports is a provider of local positioning systems and video capture systems, seeking a Field and Service Engineer to design, install, and support system infrastructures globally. The role involves managing customer relationships, ensuring project delivery, and troubleshooting complex issues.
HospitalityHuman ResourcesRetail
Responsibilities
Through processes, preparation and testing, you will ensure systems operate within outlined service level agreements
Assist with product validations, regional QA and upkeep of internal documentation
Monitoring, maintenance and updating of existing system infrastructure across region
Project Management - With support, manage multiple projects concurrently to meet all service level agreements, on time and under budget
Build and maintain strong working relationships with customers and partners across the region
Generate design, contractor scope of work and ‘as built’ documentation for each site and project
Quick resolution of issues via effective troubleshooting, correct escalation and follow-up
Training of internal and external stakeholders
Help validate and update internal processes and documentation
Providing technical pre sales support to Sales staff
Sign-off system design and commissioning for sites
Assist with Operations sign-off for newly released products
Qualification
Required
Have an engineering, IT, computer science, electronics degree, sports engineering or equivalent
3+ Years experience in an equivalent technical role or equivalent experience
General IT and software troubleshooting skills
General hardware diagnostic and troubleshooting of electronic equipment
Familiarity with IP network design, setup/configuration and implementation
Prior troubleshooting experience with PC based systems
Knowledge of tracking systems (GPS and LPS solutions)
Knowledge of video industry standards
Knowledge of Product Support processes
Experience in design document creation
Be able to travel up to 40% of the time throughout the AMERICAS region
Ability to work extended hours and on occasional weekends
Ability to thrive in a dynamic work environment and see tasks through to completion
Self-driven and proactive nature
Excellent communication and interpersonal skills
High computer literacy and ability to learn new software
Preferred
Systems admin experience would be an advantage
IP network or Cisco certification highly regarded (CCNA/ CCNP)
Experience with support ticketing platforms; Salesforce and Zendesk preferred
Benefits
Generous paid leave
Recognized company holidays
Health, Dental, and Vision insurance
401(k) retirement plan with company match
Company
Catapult
Catapult’s on-demand workforce is changing the future of work by giving employers and workers genuine flexibility.
501-1000 employees
H1B Sponsorship
Catapult has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$9.34MKey Investors
Alan Patricof,NovatorGlobal Founders Capital
2019-02-07Series Unknown· $5.57M
2017-07-04Series Unknown· $2.33M
2016-02-19Seed· $1.44M
Leadership Team
Bob Cruickshank
Chief Financial Officer
Chris Cooper
COO
Recent News
2026-02-03
2025-03-27
2025-01-16
Company data provided by crunchbase