NEOGOV · 20 hours ago
Senior Manager, Technology
Tacoma, WA
Full-time
Onsite
Senior Level
$163K/yr - $230K/yr
6+ years expThe City of Tacoma’s Department of Public Utilities is seeking a Senior Manager, Technology to lead the management and oversight of the Business Integrations and Digital Solutions teams. This role is responsible for ensuring the reliability and operational support of critical systems, managing external contractors, and participating in strategic development and tactical implementation of departmental initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversees, directs and manages projects, operations and related activities; directly accountable and responsible for managing teams’ operational incidents and responses; supervises and participates in the delivery and development of complex digital solutions, including planning, specifications, design, build/configure, testing, implementation and operational support
Responsible for supporting and enhancing systems that support both the Critical Infrastructure Protection (CIP) and Payment Card Industry (PCI) programs and compliance requirements; Oversees the development of performance metrics and current and/or potential policies, practices and regulations to determine effectiveness; ensures compliance of policies, practices and regulations
Evaluate and monitor performance of assigned staff; interview and select personnel; implement progressive discipline, as appropriate; prepare and maintain various personnel and work-related records and reports; establish goals for work teams, monitor performance and develop action plans as needed; mentor and coach staff; continue to expand supervision and management skills
Serves on governance bodies including but not limited to, the UTS Change Advisory Board, City of Tacoma’s Information Technology Department’s (ITD) and TPU’s various governance meetings; attends and participates in various organizational manager and supervisor meetings, as required
Develops, maintains, and monitors multiple cost centers; budget development, forecast and actual management across all cost center line items and requirements; control, manage and authorize all cost center expenditures within established guidelines; manages competitive bid processes, RFPs, RFQs; manages consultants and vendors
Engages across the utility and city and provides technical, management and managerial consulting across several systems, applications, platforms and disciplines, including capital project consulting, customer solutions, technology roadmaps, team initiatives, operational support, and IT Service Management
Plan, design, and implement new programs, application release plans/roadmaps, supporting initiatives with milestone and detailed implementation schedules, reviewing/controlling and monitoring of initiatives; oversee special assignments
Provides effective and timely communication to customers, stakeholders, and business partners; meets with customers regularly to stay up to date with changing business needs and priorities
Conducts and performs SWOT analysis across teams to identify, develop and implement initiatives that drive service improvements and positive team and customer outcomes; participates and engages in organizational Business Unit Goals
Work with teams to align and prioritize product portfolio strategy, investment priorities, and capability development with TPU’s multi-year Business Technology Roadmap, and enterprise-wide strategic goals
Qualification
Required
Bachelor's degree in information technology or directly related field
6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor, manager or subject-matter expert
North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)
Some assignments may require a Washington State Driver's License
Preferred
Deep understanding of and/or experience in utility business operations and enterprise IT landscapes
Manage support operations, improving application processes, and handling complex technical issues
Leverage innovation and design thinking to drive strategic transformation, particularly within the Utilities industry
Applicable laws, codes, regulations, and policies specific to utility specific applications and systems
Plan and organize work (including capacity planning, budget and forecasting and O&M and project scheduling)
Establish and maintain cooperative and effective working relationships with others
Benefits
The City of Tacoma provides excellent medical, dental and vision plans for the whole family
Paid holidays and paid leave
Participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire)
Continuing education and advancement opportunities
A growing variety of City-sponsored health and wellness opportunities and incentives
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger
Vision Coverage: For eligible employees and their eligible dependents
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type
Insurance Plans: Employees are covered by a long-term disability plan
Short-term and expanded long-term disability insurance plans are also available to employees
The State Industrial Insurance Act also covers employees
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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