FirstEnergy · 14 hours ago
TSS Support Engineer
Akron, OH
Full-time
Onsite
Mid, Senior Level
2+ years expFirstEnergy is a forward-thinking electric utility committed to making customers’ lives brighter and the environment better. The TSS Support Engineer will provide technical support and guidance for substation maintenance practices and methods, ensuring compliance with safety guidelines and industry standards.
Clean EnergyEnergyEnergy EfficiencyInformation Services
Responsibilities
Provide technical guidance for Asset Health Center equipment, including transformer, circuit breaker, and battery test parameters. Examples may be investigating test results that are out of specification, investigating equipment issues, and providing recommended actions
Provide technical guidance for parameters of future assets to be incorporated into the Asset Health Center, such as capacitor banks, voltage transformers, relay & controls, equipment monitors, DC systems, and protection communication devices
Support the Asset Management group spare inventory for transmission-level equipment, including transformers, circuit breakers, DC systems, disconnects switches, and protective relays and communication devices
Development of capital projects to address substation condition items in support of the transmission portfolio to improve transmission system reliability
Present capital projects in transmission capital portfolio rounds meetings
Development of new or modification of existing maintenance practices to address changing technology, new equipment types, improved test and diagnostic methods, regulatory changes, etc
Support training programs and provide training to TSS employees and regional personnel
Reviewing field test results for transmission and distribution substation equipment and providing recommendations for resolution
Development of repair specifications for major equipment
Providing technical support to commissioning and maintenance engineers during capital projects, and preventative & corrective maintenance activities
Maintaining awareness of emerging utility industry issues through benchmarking and participation in appropriate utility forums/groups
Assist with developing and maintaining the department’s SharePoint site
Participating in industry events as a subject matter expert
Maintaining a safe workplace for coworkers and the community based upon a developing knowledge of potential hazards, industry regulations/requirements and company practices
Supporting the development of corporate programs and policies; assist others tasked with leading organizational change
Assisting senior technical staff in developing solutions to complex technical assignments
Supporting the emergency plan through participation in assigned storm duties
Consistently anticipating customer needs and deliver high quality results
Ability to work both independently and in unison with others including regional and plant personnel as well as other departments/sections and outside vendors
Willingness to travel throughout the FirstEnergy system including periodic overnight stays
Qualification
Required
Bachelors of Science degree in Engineering from an ABET accredited institution is required
Minimum of 2 (two) years of Engineering experience is required
Valid driver's license and have access to reliable transportation
Must possess a safety culture and maintain a safe work environment for co-workers and the public
Ability to manage multiple projects simultaneously and be able to work effectively under the pressure of deadlines, unexpected developments, changes in project scope, budget constraints, unforeseen field problems and demands on time for work assignments outside of the normal duties
Strong interpersonal skills and develop and maintain relationships across FE, with outside firms and manufacturers that further facilitate the cooperation needed to complete assigned tasks and that will inspire others to achieve, or exceed, goals
Ability to work independently as well as in teams to coordinate designs with other FirstEnergy areas of responsibility including Siting and Permitting, Project Management, Maintenance, Forestry, Real Estate and Construction, as well as FEU Operations personnel
Ability to make practical decisions without undue delay and based on the best information available at the time that the decision must be made
Must be able to communicate effectively with good verbal skills and writing skills, providing comprehensive project status reports, clear and concise correspondence, and accurate information
Must possess strong organizational, computer, and problem-solving skills
Must be self-directed and not dependent on detailed instruction from others
Preferred
Professional Engineering (PE) License in one of the states served by FirstEnergy (Ohio, Pennsylvania, West Virginia, Maryland or New Jersey) is preferred
Fundamentals of Engineering (FE) Certificate is preferred
Working knowledge of applicable computer software necessary to fulfill job duties including but not limited to Microsoft Office, knowledge of FileNet, SAP, Cascade, preferred
SharePoint design & maintenance, and programing experience is a plus but not a requirement
Minimum of 5 (five) years of Engineering experience is required for Engineer IV level
Ability to effectively lead multi-discipline team initiatives is preferred
Engineer IVs are expected to have a strong aptitude for mentoring
Company
FirstEnergy
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.55BKey Investors
US Department of Energy
2024-11-14Grant· $50M
2023-05-01Post Ipo Debt· $1B
2018-01-22Post Ipo Equity· $2.5B
Leadership Team
Charles E. Jones
President and Chief Executive Officer Member
John Somerhalder
Interim President and Chief Executive Officer
Recent News
2026-01-09
2025-12-19
2025-12-17
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