Crunchafi · 10 hours ago
Principal Technical Writer
United States
Full-time
Remote
Lead/Staff
8+ years expCrunchafi is revolutionizing the world of accounting with innovative cloud-based solutions. They are seeking a Principal Technical Writer to own and elevate documentation as a strategic product capability, ensuring clarity and consistency across the product portfolio while partnering with various teams to improve customer success.
AccountingCloud Data ServicesSoftware
Responsibilities
Own the documentation strategy and information architecture across the product portfolio, ensuring clarity, consistency, and scalability
Set and uphold company-wide documentation standards, including voice, structure, taxonomy, and quality bar
Partner closely with Product and Engineering to ensure documentation is designed alongside features, not retrofitted after release
Lead the creation of high-impact documentation for complex workflows, integrations, APIs, and enterprise-grade features
Design and maintain documentation systems that are searchable, discoverable, and measurable, not static content repositories
Act as a trusted advisor to Product, Engineering, Support, and GTM leaders on how documentation can improve adoption, reduce support burden, and accelerate sales cycles
Establish and track documentation metrics (usage, search success, deflection, comprehension signals) and use data to continuously improve content
Drive documentation readiness for major launches, platform changes, and strategic initiatives
Mentor and raise the bar for other technical writers through guidance, reviews, and shared best practices (without formal people management)
Champion documentation as a core part of the product experience and customer promise
Act as the owner of documentation platforms and help-center architecture, continuously evaluating system fit and driving re-design or replacement when needed
Qualification
Required
8 - 12+ years of experience in technical writing or documentation leadership for complex B2B SaaS or enterprise software products
Demonstrated ownership of documentation strategy and architecture, not just content execution
Proven ability to document complex technical concepts (APIs, integrations, workflows, configuration-heavy systems) with clarity and precision
Deep experience working directly with engineering and product teams in fast-moving software environments
Strong product intuition, understands user intent, workflows, and failure modes, not just features
Track record of using documentation metrics and feedback loops to drive measurable improvements
Exceptional written English skills with the ability to adapt tone and depth for different audiences (end users, admins, implementers, internal teams)
Comfort operating autonomously in ambiguous environments and driving clarity where none exists
Bachelor's degree required (English, Technical Communication, Computer Science, Engineering, or related field); advanced degree a plus but not required
Benefits
Remote work-from-home environment
Competitive salary, health, dental and vision insurance plans
Flexible time off
401K retirement savings plans for US-based employees, with 3% employer match
Professional development opportunities
Dynamic and collaborative work environment with opportunities for growth
Company
Crunchafi
Crunchafi (pronounced crunch-uh-fy) is transforming accounting with intuitive, cloud-based solutions designed to simplify complex financial processes.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Aquiline Capital Partners
2024-01-10Private Equity
Leadership Team
Ane Ohm
Co-Founder and CEO
Matt Little
Chief Technology Officer
Recent News
2025-04-11
GlobeNewswire News Room
2025-03-13
Company data provided by crunchbase