Highmark Health · 19 hours ago
Director Operations Delivery
PA, Working at Home - Pennsylvania
Full-time
Hybrid
Director/Executive
$108K/yr - $202K/yr
7+ years expHighmark Health is a leading healthcare organization, and they are seeking a Director of Operations Delivery. This role is responsible for managing and developing teams to handle inquiries and process claims, while also overseeing operational strategies and software implementations.
Health CareHospital
Responsibilities
Communicate effectively
Ensure high quality staff are hired for team and provide coaching, mentoring and leadership to team
Direct the daily production activities of staff members to deliver accurate, timely and efficient service to Highmark’s customers across a functional area
Participate in the formulation and execution of Highmark’s operations strategy and vision for division
Contributes and participates in the product management and governance process by identifying and representing client-specific requirements, managing all day-t-day operational defects to resolution and ensure that all performance guarantees are achieved
Provide significant input and direction to the development of Highmark’s future operational capabilities by investigating and recommending newly defined systems, process and techniques
Other duties as assigned or requested
Qualification
Required
Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree
7 years in a management role
7 years in large operations environment
7 years of evaluating technology for implementation
7 years with insurance products principles, industry practices and processes
Excellent leadership skills
High standard of professional conduct
Excellent business writing skills
Ability to maintain confidential information
In-depth knowledge of call center technologies and methodologies
Preferred
5 years of insurance product knowledge
5 years in Workforce Development and Resource Management
3 years in Marketing or selling services for operational capabilities
3 years with Project Management
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
Company data provided by crunchbase