Ampcus Inc · 1 week ago
Support Technician II
New London, CT
Full-time
Onsite
Entry, Mid Level
2+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Support Technician II to provide front-line technical support to faculty, staff, and students while assisting with the administration and maintenance of campus technology systems.
Data ManagementInformation Technology
Responsibilities
Provide Tier I & II support for hardware, software, and networking issues for faculty, staff, and students
Assist with imaging, deploying, and maintaining Windows-based devices using System Center Configuration Manager (SCCM)
Support user account management and authentication through Active Directory
Maintain and troubleshoot campus computer labs, classroom technology, and endpoint devices
Support server and hardware management tasks as assigned
Document support requests, resolutions, and system changes in the ticketing system
Collaborate with Client colleagues on technology projects and system upgrades
Provide training and guidance to users on technology resources
Participate in on-call rotations and provide after-hours support as needed
Qualification
Required
Associate degree in Information Technology or related field, or equivalent combination of education and experience
2 years of technical support experience in a Windows-based environment
Demonstrated knowledge of Windows operating systems and imaging (via SCCM)
Demonstrated knowledge of Active Directory account and group management
Demonstrated knowledge of hardware setup, troubleshooting, and repair
Demonstrated knowledge of basic server administration and support
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Preferred
Bachelor's degree in information technology, Computer Science, or related field
Experience in higher education or a similar environment
Knowledge of Office 365 administration
Familiarity with networking fundamentals
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2026-02-06
2025-08-18
2025-07-31
Company data provided by crunchbase