Campspot · 14 hours ago
Software Customer Support Specialist
United States
Full-time
Remote
Entry Level
$45K/yr - $45K/yr
3+ years expCampspot is a company dedicated to enhancing the camping experience for all. They are seeking a Software Customer Support Specialist to assist customers with software inquiries and provide technical expertise on their reservation software, primarily through calls, emails, and remote demonstrations.
ComputerInternetMarketplaceOutdoorsSaaSSoftwareTravel
No H1B
Responsibilities
Assist software customers during scheduled software support hours
Work with campground and resort staff on inbound call/email/chat questions
Become a master of the ‘ins and outs’ of the Campspot reservation software
Share expertise with campground management and staff by phone, email, and remote desktop demonstration
Qualification
Required
Excellent written and verbal communication skills
Patient and courteous demeanor when working with customers
Availability to work the above-mentioned schedule
Attention and obsession with detail and accuracy
Effective and efficient problem solving
Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
Experience in and ability to thrive in a fast-paced environment
Preferred
Available to start immediately
3 years experience in customer service or related role
Experience working in the recreation/hospitality/tourism industry
Experience working with Software as a Service (SaaS)
Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
Medical, dental, vision, life, and disability insurance options at affordable rates
401(k) plan with employer match
Flexible and casual work environment: we offer flexible PTO and a remote-first workplace
Employee camping credit to encourage getting outdoors and experiencing our product!
Company
Campspot
Campspot is the leading platform for finding and booking campgrounds and RV parks
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Vertica Capital Partners
2025-02-07Series Unknown
2020-05-01Undisclosed
Leadership Team
Michael Scheinman
Chief Executive Officer
Megan Winfield
Chief Technology Officer
Recent News
Company data provided by crunchbase