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Rain Bird Corporation · 5 hours ago

Customer Service Representative

Greater Tucson Area

Full-time

Onsite

Mid Level

3+ years exp

Rain Bird Corporation is a company that focuses on international logistics, trade compliance, and customer service operations. The role is critical in ensuring compliant and efficient global order fulfillment while collaborating with various internal teams.

Consumer Goods

Hiring Manager

Kathy Ground

Responsibilities

Coordinate international shipping requirements with multiple distribution centers, ensuring accurate and compliant export documentation, including commercial invoices, shipper’s letters of instruction, country of origin documentation, export controls, licenses, and trade certificates (e.g., USMCA)

Review and assess letters of credit for international customers, identifying risk, compliance considerations, and operational feasibility

Support export traffic management activities, including freight routing for air and ocean shipments, freight consolidation, carrier and forwarder selection, and freight quotations

Partner with freight forwarders, brokers, consolidators, and carriers to resolve shipment issues and maintain delivery schedules

Coordinate shipping and scheduling requirements across Rain Bird distribution locations and external logistics partners

Administer and support ERP system setup for order-to-cash processes, ensuring accuracy from order entry through invoicing

Collaborate with internal teams (Sales, Marketing, Supply Chain, Finance, Compliance) to resolve complex order, shipping, or billing scenarios

Use advanced Microsoft Excel skills to analyze data, create reports, and support operational and business decisions

Contribute to and lead special projects such as system enhancements, complex ordering or billing workflows, compliance improvements, reporting automation, and business intelligence initiatives

Apply sound judgment and creative problem-solving to navigate exceptions, compliance constraints, and evolving business needs

Cross-train across related customer support and operations functions to provide depth and continuity within the team

Serve as a knowledgeable resource for international logistics and compliance topics within Customer Service Operations

Qualification

International logisticsTrade complianceERP systemsExport documentationAdvanced ExcelIrrigation productsProblem-solvingCross-functional collaboration

Required

Coordinate international shipping requirements with multiple distribution centers, ensuring accurate and compliant export documentation, including commercial invoices, shipper's letters of instruction, country of origin documentation, export controls, licenses, and trade certificates (e.g., USMCA)