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Avoca · 1 day ago

Support Engineer

New York HQ

Full-time

Onsite

Mid, Senior Level

$130K/yr - $200K/yr

3+ years exp

Avoca is transforming how home service companies engage with their customers through AI-powered conversational agents. The Support Engineer role focuses on resolving customer issues and support tickets across production systems, emphasizing strong execution and technical judgment.

Software

Responsibilities

Independently debug issues by reasoning through system state, configuration, workflows, prompts, and data flow

Diagnose issues involving classification logic, pricing and fees, availability, scheduling, objection handling, and other configurable behaviors

Own customer support tickets end-to-end, from investigation through resolution

Use internal tools and AI-assisted workflows to investigate and resolve issues efficiently

Maintain high operational rigor in triage, prioritization, and customer communication

Surface recurring issues and patterns to help improve reliability over time

Qualification

Debugging skillsProduction environment experienceAPIs familiarityData flow understandingClear communication

Required

3–6+ years of experience in a technical, execution-oriented role such as Support Engineer, Solutions Engineer, or Implementation Engineer

Strong independent debugging skills and comfort working in production environments

Familiarity with APIs, integrations, data flow, and configuration-driven systems

Able to reason through complex system behavior without step-by-step guidance

Clear, concise communicator who takes ownership through resolution

Motivated by solving real customer problems quickly and correctly

Self-motivated, entrepreneurial, and comfortable operating in fast-moving, high-growth environments

Thrives on owning processes end-to-end and balancing multiple initiatives simultaneously

Autonomous, self-directed, and comfortable working with ambiguity

A proactive and effective communicator

Collaborative, organized, and efficient

Eager to work in person at our NYC office full time

Company

Avoca

Avoca creates a client communication platform that enables business owners to concentrate on their core skills.

Founded in 2022

San Francisco, California, USA

11-50 employees

https://www.avoca.ai

Funding

Current Stage

Early Stage

Total Funding

$0.5M

Key Investors

Y Combinator

2023-04-18Seed

2023-04-05Pre Seed· $0.5M

Leadership Team

Apurva Shrivastava

Founder

Tyson Chen

Founder

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