Quality Supervisor, Complaints jobs in United States
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PCI Pharma Services · 5 hours ago

Quality Supervisor, Complaints

positionPhiladelphia, PA
timeFull-time
remoteOnsite
seniorityMid Level

PCI Pharma Services is a company focused on life-changing therapies and global impact. The Complaints Quality Supervisor will supervise a team conducting customer complaint investigations and maintain the overall Quality Management System.

BiotechnologyHealth CareLife ScienceMedical DevicePackaging ServicesPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Supervise the team involved in the intake, drafting, and closure of customer complaints
Collaborate with internal departments to effectively communicate with other customers
Capable of resolving complex issues through collaboration with internal and external parties
Represent PCI on customer calls related to customer complaint investigation
Receive communications from customers related to complaints
Log complaints into the QMS system
Conduct investigations utilizing root cause analysis tools and work with other functional areas to identify the cause and appropriate corrective and preventive actions
Draft and peer review customer complaint investigations
Communicate directly with clients in resolution of customer complaints
Compile metrics for the functional area
Assist with compiling information for regulatory filings
Responsibility will include some facets of maintaining and improving the overall Quality Management Systems (i.e. APQRs, internal audits, CAPA effectiveness, change control)

Qualification

Root cause analysisQuality Management SystemLean Six SigmaTechnical writingMulti-taskingBusiness software proficiencyScientific data interpretationProblem solvingInterpersonal communicationOrganizational skillsTime managementCollaboration

Required

Prior experience in technical writing and utilizing root cause analysis tools is required
Problem solving skills along with a strong collaborative approach is required
Highly developed oral and written interpersonal communication skills to effectively communicate with company management, customers, suppliers, and agencies at all levels
Strong problem-solving skills

Preferred

A college degree with a concentration in a scientific discipline is preferred
Any Lean Six Sigma or process improvement training is a plus
Possesses excellent organizational, time management and multi-tasking skills in order to meet commitments and deadlines
The candidate must be able to demonstrate basic proficiency with personal computers, business software (e.g., MS Office) and technical software (e.g., TrackWise). Ability to create, use and interpret scientific tables, charts, and graphs

Company

PCI Pharma Services

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PCI Pharma Services is a provider of outsourced services to the global pharmaceutical market.
dateFounded in 2012
location
Philadelphia, Pennsylvania, USA
people-size5001-10000 employees
web-link
http://www.pciservices.com

H1B Sponsorship

PCI Pharma Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Bain Capital,Kohlberg & Company
2025-07-14Series Unknown
2020-08-24Acquired
2014-08-10Seed

Leadership Team

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Gil Valadez
Chief Operating Officer
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