Atlantic Health · 5 hours ago
Lead IT Support Technician
Morristown, NJ
Full-time
Onsite
Senior Level
$33/hr - $58/hr
5+ years expAtlantic Health is a leading non-profit health care system headquartered in Morristown, New Jersey, dedicated to providing high-quality care to its communities. They are seeking a Lead IT Support Technician to deliver exceptional technical support, manage the IT Support Technician team, and ensure a secure IT environment within their healthcare organization.
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Responsibilities
Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards
Extensive knowledge of end-user computing, network-based PC/workstation systems, and hardware
Collaborating/mentoring with other members of the IT team to develop and implement new technologies
Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
Ensure data security and compliance with healthcare regulations
Proficiency in understanding application, and end user workflows
Strong consultative and communication skills
Excellent analytical abilities and decisiveness
Responsible for the analysis, design, and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
Perform moderate-to-complicated configuration and repair of desktop/notebook computer equipment, peripherals and mobile devices
Responsible for partnering with the business units supported to understand the business impact of support issues
Restoration and migration of user data
Video Conference room equipment support and meeting support
Potential after-hours support requirements
Train end users on technology best practices
Respond to all email, phone calls and service assignments in a timely manner
Responsible for owning and supporting various applications in the CMDB
Responsible for managing assets information, validation and conducting audits in the CMDB
Help backup and support our mobile device tech. (select leads)
Qualification
Required
Associates or Bachelor's Degree (preferred) or equivalent work experience
5 plus years of experience in desktop support, preferably in a healthcare setting
Applicants must have experience leading projects from start to finish
Extensive knowledge of end-user computing, network-based PC/workstation systems, and hardware
Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards
Collaborating/mentoring with other members of the IT team to develop and implement new technologies
Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
Ensure data security and compliance with healthcare regulations
Proficiency in understanding application, and end user workflows
Strong consultative and communication skills
Excellent analytical abilities and decisiveness
Responsible for the analysis, design, and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
Perform moderate-to-complicated configuration and repair of desktop/notebook computer equipment, peripherals and mobile devices
Responsible for partnering with the business units supported to understand the business impact of support issues
Restoration and migration of user data
Video Conference room equipment support and meeting support
Potential after-hours support requirements
Train end users on technology best practices
Respond to all email, phone calls and service assignments in a timely manner
Responsible for owning and supporting various applications in the CMDB
Responsible for managing assets information, validation and conducting audits in the CMDB
Help backup and support our mobile device tech. (select leads)
Preferred
Microsoft Certification(s), or other IT related certifications preferred
Advanced Networking: Excels in advanced networking concepts to manage the growing network infrastructure within healthcare facilities
Cybersecurity Expertise: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
Cloud Services: Familiarity with cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
Soft Skills: Excellent communication skills to explain technical issues in layman's terms and active listening to understand user needs
Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates
Benefits
Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance
Company
Atlantic Health
Atlantic Health is at the forefront of medicine, setting standards for quality health care in New Jersey, Pennsylvania and the New York metropolitan area.
10001+ employees
H1B Sponsorship
Atlantic Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (15)
2023 (10)
2022 (11)
2021 (10)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Saad Ehtisham
President & CEO
C
Colleen McManus
Executive Director, System Operations
Recent News
2025-12-04
2025-11-12
Company data provided by crunchbase