First Interstate · 4 hours ago
Retail Manager III
Sheridan, WY
Full-time
Onsite
Mid, Senior Level
4+ years expFirst Interstate Bank is seeking a Retail Manager III responsible for delivering outstanding customer service and achieving growth goals. This role involves managing a branch, developing client relationships, and ensuring operational efficiency while fostering a positive community presence.
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Responsibilities
Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division
Manages the effective use of customer relationship management software including First 15, recording appropriate activities, incidents, referrals, and marketing
Ensures operational efficiency, compliance, and quality standards are met
Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy
Demonstrates compliance with all bank regulations for assigned job functions and applies to designated job responsibilities
Keeps up to date on regulation changes, follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training
Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words
Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, mission, and values
Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community
Manages and fosters growth in the top 25 customer relationships of the branch
Manages a branch, or multiple, in a market
Manages the selections, placement, performance, development, promotion, and termination of branch employees; collaborates with the Retail Hub Manager and/or Bank President
Coaches and mentors all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending and opening deposit accounts.; includes effective use of the dashboard to monitor and measure performance
Qualification
Required
High School Diploma or general education degree (GED) required
4-6 years experience in the banking industry to include supervisor or management experience required
Valid Driver's License required
Registered Mortgage Loan Officer per the SAFE Act required
Attention to detail, including verbal and written instructions
Maintains confidentiality
Effective use of tact and diplomacy as it relates to clients and co-workers
Working knowledge and use of personal computers and software programs
Demonstrated sales skills
Ability to coach, mentor, or train others and teach coursework as a subject-matter expert
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Associate's Degree preferred
Consumer and Small Business lending origination experience preferred
Notary Certification preferred
Benefits
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Student debt employer repayment program.
401(k) retirement plan with a 6% match.
Company
First Interstate
At First Interstate, we meet people where they are—helping them get to where they want to be.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Riley
President and Chief Executive Officer
BRITTNEY BAUER
REAL ESTATE LOAN PROCESSOR/CLOSER
Recent News
2025-10-03
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