Fello · 20 hours ago
Customer Experience Operations Coordinator
Butler, NJ
Full-time
Onsite
Entry Level
$18/hr - $26/hr
1+ years expFello is a company that provides tech rental services, and they are seeking a Customer Experience Operations Coordinator to enhance customer interactions and support internal teams. In this role, you will manage inbound calls, guide customers, and ensure accurate information flow while collaborating closely with Sales and Customer Success.
Artificial Intelligence (AI)B2BEmail MarketingGenerative AILead GenerationMarketing AutomationSaaSSoftware
Responsibilities
Answer inbound sales and service calls with professionalism, warmth, and confidence
Assess and route customer and lead requests to ensure timely and accurate follow-up
Respond to customer questions related to order status and basic service needs via phone and email
Communicate clearly with customers, setting expectations and providing status updates on orders and tickets
Ensure customers feel heard, informed, and supported at every interaction
Route incoming requests to the appropriate team members based on urgency, availability, and expertise
Monitor ticket and intake pipelines to ensure smooth flow and timely resolution
Maintain clean, accurate, and up-to-date records in HubSpot
Assign new leads, customers, and tasks to internal stakeholders through the CRM
Identify and flag issues or inconsistencies in the dispatch process and escalate when needed
Partner closely with Customer Success Managers and Account Executives to support customer outcomes
Assist with additional responsibilities as needed to support the broader team
Qualification
Required
1+ year of customer-facing experience, ideally in a sales and service environment
Strong phone presence with excellent verbal and written communication skills
Highly organized with the ability to manage multiple conversations, systems, and priorities at once
Comfortable working in a fast-paced environment with frequent interruptions
Detail-oriented with strong follow-through and time management skills
A proactive, problem-solving mindset — you enjoy figuring things out and improving how things work
Preferred
Hospitality or restaurant experience is a plus
Experience using HubSpot or similar CRM tools; project management tools are a plus
Company
Fello
Fello activates your database with intelligent, automated marketing to keep leads engaged and opportunities moving—24/7
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$25MKey Investors
Javelin Venture Partners
2022-06-28Series A· $25M
2022-06-28Debt Financing
Leadership Team
Ryan Young
Co-Founder & CEO
Stephen London
Co-Founder & President
Recent News
Maryland Daily Record
2026-02-05
Company data provided by crunchbase