Bass Pro Shops · 13 hours ago
Front Office Attendant
Springfield, MO
Full-time
Onsite
New Grad, Entry LevelBass Pro Shops is a leading retailer in outdoor gear and apparel, and they are seeking a Front Office Attendant to provide friendly and professional service to guests. The role involves greeting guests, managing registrations and payments, answering calls, handling complaints, and maintaining records to ensure guest satisfaction.
E-CommerceHuntingRetail
Responsibilities
Greet guests and visitors with a professional, friendly demeanor which may include handling guest registration, room assignments, and payment processing
Answer calls promptly and professionally. Routing calls and messages accurately to appropriate departments or individuals
Stay updated on company policies and offerings. Providing guests with accurate information about services, amenities, and local attractions
Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality. Escalating issues when necessary while maintaining guest satisfaction
Maintains records, logs, and reports as required. Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software with confidence and ability to troubleshoot or escalate issues as needed
Uphold partnership across the company to streamline communications and seek to understand role impacts
Hold ownership of the Registration and affiliate desks for cleanliness and brand standards
All other duties as assigned
Qualification
Required
High School Diploma or Equivalent
Previous hospitality experience is preferred but not required
Ability to communicate effectively in writing as appropriate for the needs of the audience
Basic computer skills including using personal computers, word processing software, Internet browsers, etc
Understanding written sentences and paragraphs in work-related documents
Ability to listen to and understand information and ideas presented through spoken words and sentences
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
Ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Knowledge of principles and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
Ability to stand for extended periods, frequently lift to 50 pounds and be able to work in all elements of the outdoor environment
Ability to read, write, speak, hear, and understand in the English language
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception
Preferred
Previous hospitality experience
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Company
Bass Pro Shops
Your Adventure Starts Here! Find gear for Fishing, Boating, Hunting, Camping, and much more at Bass Pro Shops. It is a sub-organization of Great American Outdoors Group.
Founded in 1972
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-02-10Series Unknown
Leadership Team
Gary Wissig
Sr. Director, Revenue & Business Intelligence
Recent News
2026-01-23
Talk Business & Politics
2026-01-22
Company data provided by crunchbase