Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 21 hours ago
Senior Manager, Client Development
New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$220K/yr - $250K/yr
8+ years expSkadden, Arps, Slate, Meagher & Flom LLP is a prestigious law firm known for delivering high-quality legal advice and solutions. They are seeking a Senior Manager, Client Development to lead client development initiatives, manage key accounts, and enhance client relationships within the firm. This role involves collaborating with various teams to ensure operational service value and client engagement.
ConsultingLaw EnforcementLegal
Responsibilities
With the Director, Client Development (DCD), leads and supports the enhancement and evolution of the Firm’s client feedback program, across various strategies and tactics
Participates in, supports and leads client service interviews with select clients, and manages related follow-up activity to deliver on goals and strategies
Supports the development of a formal and structured Firm key account program, including standardized approaches, processes, plans and research/intelligence
Directly manages and supports key client accounts, in collaboration with the Business Development function, BDM Operations function and regional BDM leadership, resulting in measurable growth of targeted relationships
Responsible for initiating, designing and executing various revenue expansion strategies for relationship partners of identified Firm key accounts
Works closely with the DCD, Business Development Directors, practice leaders, relevant partners and various members of the BDM Department to enhance and protect existing client relationships and secure and realize new client relationships
Provides seamless coordination and execution of Client Development initiatives, supported by various functional teams, including Business Development, BDM Operations, Marketing, Communications, Events, and Strategic Intelligence
Collaborates closely with the global Business Development & Marketing team to ensure the highest level of client engagement and client service
Serves as a trusted advisor to the lawyers to advance their client development efforts, including developing client development plans and coaching on best practices
Contributes to the delivery of operational services and value-added initiatives to key accounts, ensuring that client needs are proactively identified and addressed through tailored solutions and coordinated Firm resources
Facilitates cross-practice and cross-office collaboration to maximize the Firm’s ability to deliver integrated, client-focused solutions and to leverage the full breadth of the Firm’s capabilities for key accounts
Establishes and monitors key performance indicators for the key account program and related client relationship initiatives, providing regular reporting and analysis to the Executive Partner, CMBDO, practice leaders, and other stakeholders in collaboration with DCD, BDM Operations Director, BD Directors and senior members of the BDM department
Ensures the highest standards of client service and relationship management by providing guidance, training, and support to BDM professionals and other team members involved in key account activities
Collaborates with other BDM Department leaders to ensure that marketing, communications, and business development strategies are fully integrated and aligned with the goals of the key account program
Manages resources and budgets for the key account program and related client relationship initiatives, ensuring efficient allocation and effective use of personnel and platform resources
Supports the development and execution of client-focused events, thought leadership, and other initiatives designed to enhance the Firm’s profile and deepen relationships with key clients
Manages Firm resources responsibly
Complies with and understands Firm operation, policies and procedures
Performs other related duties as assigned
Qualification
Required
Current knowledge of industry best practices, trends and techniques
Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
Experience with CRM, Foundation, and other Marketing and Financial databases
Demonstrates effective interpersonal and communication skills, both verbally and in writing
Demonstrates close attention to detail
Ability to demonstrate exceptional client service, both internal and external
Ability to build rapport and work comfortably with partners
Demonstrates strong project management skills, including independent judgment and decision-making
Excellent analytical, troubleshooting, organizational, and planning skills
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work
Demonstrated experience with leading and supervising others
Ability to administer Firm policies and procedures
Ability to work well in a demanding and fast-paced environment
Ability to work well independently as well as effectively within a team
Ability to use discretion and exercise independent and sound judgment
Strong writing skills
Consistently demonstrates thought leadership and the implementation of best practices
Ability to make sound decisions and demonstrate a high degree of trustworthiness in handling confidential and sensitive information
Demonstrates fiscal responsibility
Consistently exceptional performance that exceeds expectations
Personally handles more complex issues/duties requiring independent exercise of discretion and judgment
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Bachelor's degree
Minimum of eight years marketing and business development experience in a law firm or professional services environment and a minimum of five years of managerial experience
Benefits
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
Company
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Annemarie Crouch
Chief People Officer
Armando Gomez
Partner
Recent News
bloomberglaw.com
2026-01-06
Mergers & Acquisitions
2025-10-23
2025-10-20
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