KOMPAN Inc Americas · 17 hours ago
IT Specialist
Austin, TX
Full-time
Onsite
Entry Level
2+ years expKOMPAN Inc Americas is seeking an IT Specialist based out of their Austin office. This role is crucial in supporting new hire onboarding, managing equipment inventory, and providing day-to-day troubleshooting for employees.
Recreational Facilities & Services
Responsibilities
User Onboarding and Offboarding – Sets up IT equipment (PC, mobile, network, software) for new employees and ensures access removal and equipment return when employees leave
Meeting Room Management – Responsible for the operation and maintenance of all meeting rooms, ensuring full functionality of AV equipment, including Teams setups, screens, microphones, and speakers
Technical Troubleshooting and Vendor Communication – Handles troubleshooting of AV and IT equipment and communicates with external AV partners for adjustments or issue resolution
User Feedback and Continuous Improvement – Collects user satisfaction feedback and adapts technical solutions to improve user experience and meeting efficiency
Basic Server Room Operations – Performs basic technical tasks such as replacing hard drives, restarting servers, and conducting visual inspections. Collaborates with central IT teams for major activities
Access Control Management – Administers access control systems, including programming and distributing access badges, maintaining access rights, and logging activities
Daily Operational IT Support – Provides day-to-day IT support for users and works closely with the global IT team to ensure stable system operation and high availability
Additional Responsibilities Based on Skill Matrix – Takes flexible ownership of specific applications or systems depending on assigned competencies and expertise
Compliance with IT Policies and Standards – Acts in accordance with company IT procedures and contributes to the creation and improvement of standards and work instructions
Qualification
Required
High school or equivalent
2-3 years of experience in an IT helpdesk or similar support role, preferably in a corporate environment
Strong knowledge of computer hardware and Windows operating systems
Proficiency with Microsoft Office applications and standard TCP/IP-based services (DHCP, DNS)
Ability to work outside regular business hours for system maintenance and emergencies
Excellent verbal and written communication skills, team player, stress-resistant, and customer-oriented
Preferred
Experience with CAD software support is an asset (e.g., AutoCAD, SolidWorks)
Knowledge of MS Visual Basic, SharePoint, iOS, Android, and mobile device management systems is an asset
Benefits
Comprehensive medical, vision, and dental plans
Employer-paid life and disability insurance
401(k) retirement plan with company match
Competitive PTO and robust holiday schedule
Company
KOMPAN Inc Americas
Creating healthier and happier communities. We believe that play should be accessible to everyone.
51-200 employees
H1B Sponsorship
KOMPAN Inc Americas has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Growth StageLeadership Team
Brad Pittam
Sales Director, North American Agency Partners
Company data provided by crunchbase