Waste Connections · 14 hours ago
Customer Service Representative
Norfolk, VA
Full-time
Onsite
Entry, Mid Level
2+ years expWaste Connections is looking for a High Energy Customer Service Representative to join their team in Norfolk, VA. The role involves resolving customer disputes, taking orders, and providing excellent service in a fast-paced call center environment.
Environmental ConsultingEnvironmental EngineeringRecycling
Responsibilities
Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services
Qualification
Required
Minimum 2 years of Customer Service experience in a high call volume atmosphere required
Experience with MS Word, Excel, and Email required
Typing and 10-key skills are required
Excellent organization and communication skills
This position requires excellent oral and written communication skills
This position requires ability to read and comprehend technical manuals
Ability to analyze and solve problems. Gather data, compile information, and prepare reports
Preferred
Bilingual preferred
Benefits
Medical
Dental
Vision
Flexible spending account
Short term & long term disability
Life insurance
401(k) retirement
Company
Waste Connections
Waste Connections is an integrated solid waste services company that provides solid waste collection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.71B2025-05-28Post Ipo Debt· $500M
2024-06-11Post Ipo Debt· $363.5M
2024-02-15Post Ipo Debt· $750M
Leadership Team
M
Mary Whitney
EVP - CFO
C
Colin Wittke
Vice President – Sales
Recent News
2025-10-21
2025-10-21
2025-09-24
Company data provided by crunchbase