Kitsap Credit Union · 13 hours ago
Branch Manager
Poulsbo, Washington, United States
Full-time
Onsite
Mid, Senior Level
$81K/yr - $98K/yr
3+ years expKitsap Credit Union is a not-for-profit, member-owned financial cooperative with a commitment to its members’ financial wellbeing. The Branch Manager is responsible for managing the operations of the branch, ensuring compliance with policies, and fostering a sales-oriented culture to enhance member service and branch performance.
BankingFinancial Services
Responsibilities
Ensures the achievement of Branch goals with regards to sales, service, safety, security, and compliance. Responsible for quality, quantity, accuracy, and timeliness of work produced by branch employees
Proactively generates new loans, share growth, and membership business through branch sales activities, networking with local businesses, and participation in community events
Promotes and fosters a sales and service culture. Conducts regular quality control observations to promote continuous improvement and quality member service
Builds market position by locating, developing and closing business relationships
Analyzes and identifies member needs and effectively promotes and cross-sells products and services while ultimately achieving an acceptable level of production based on goals and objectives
Ensures adequate performance controls are in place to manage and mitigate risk
Ensures the safety and security of Credit Union employees, property, and member information according to Credit Union guidelines
Ensures that employees are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary
Provides leadership through effective goal setting and communication. Supervises Branch employees ensuring that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks
Ability to analyze staffing needs to ensure employees are best utilized during peak and slow times
Conducts regular meetings with employees to inform and train. Discusses areas needing improvement and changes in procedures. Conducts regular meetings with Branch management to coordinate activities
Responsible for establishing and maintaining effective, professional business relations with members. Ensures members’ requests and questions are promptly resolved. Handles members’ complaints. Makes recommendations for improvements
Provides reports and analytics as necessary to ensure the success of achieving Credit Union goals and objectives
Actively contributes in the area of continuous quality improvement, solicits and contributes new ideas and methods to improve efficiencies and effectiveness of processes and procedures
Educates team on self-service and assisted self-serve options, with continual education as new products and digital services are introduced. Ensures adherence to established security procedures and reporting requirements and that employees comply with established procedures and practices. Keeps branch security system in good working order, including maintaining the proper levels of working cash and reserve cash. Addresses areas of concern and updates management with any discrepancies as necessary
Responsible for notifying appropriate individuals when maintenance issues become evident with Credit Union equipment including ATM’s
Advises management of situations that could potentially be detrimental to efficient operating practices
Ensures that the Credit Union’s quality reputation is maintained and projected. Ensures the professional appearance and good housekeeping practices within the branch
Qualification
Required
High School Diploma or GED required
Minimum of three years related work experience required
Previous supervisory experience required
Must be able to work Saturdays and extended business hours
Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent problem-solving skills
Strong analytical and problem-solving skills with a high degree of accuracy
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them as appropriate
Ability to exercise confidentiality and discretionary judgment
Ability to develop effective relationships
Possess a high level of interpersonal skills
Ability to effectively create a sales/service environment
Thorough knowledge of Credit Union services and products
Understanding of related legal and regulatory requirements
Proficient with Microsoft Office Suite software
Understand, model, and represent KCU's core values
Preferred
Additional coursework in business or finance preferred
Previous sales experience in a similar organization preferred with a proven track record of achieving sales goals
Benefits
Free onsite parking
Annual time off and sick time accrued
11 Paid holidays
1 Personal floating day
Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
Employee Assistance Program
Choose from a PPO medical plan or a High Deductible with a Health Savings Account
3% KCU funded Safe Harbor Contribution to your 401K
KCU will match up to 2% of your 401K contributions
All 401K contributions are 100% vested
Potential annual incentive in all roles within Kitsap Credit Union
Tuition reimbursement
8 hours of paid volunteer time off
Discounts on KCU's products and services
Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee
Company
Kitsap Credit Union
Kitsap Credit Union helps employees to achieve more by helping them grow professionally through in-house trainings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Shawn Gilfedder
President and Chief Executive Officer
C
Colin Morrison
Senior Vice President and CIO
Recent News
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