R1 RCM · 5 hours ago
Senior Manager Service Delivery
United States
Full-time
Remote
Senior Level
$101K/yr - $131K/yr
5+ years expR1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare entities. The Client Service Delivery Manager will oversee client service delivery, ensuring operational performance and strong client partnerships while translating client priorities into actionable plans.
Health CareHospitalInformation TechnologyInfrastructureMedical
Responsibilities
Manage day-to-day client relationships and stakeholder expectations, translating client goals and feedback into prioritized action plans, clear performance targets, and client-ready communications (operational updates, performance reviews, and issue-resolution plans)
Oversee service delivery performance for assigned areas, ensuring adherence to SLAs, KPIs, and contractual commitments; partner with Operations to align processes and staffing with client needs; identify performance gaps and lead corrective actions and continuous improvement initiatives
Lead and coordinate key client initiatives and workstreams, including scoping, timelines, resource coordination, and KPI definition; track progress against plans, proactively manage risks and issues, escalate when needed, and support larger transformation programs led by senior leadership
Provide hands-on team leadership and data-driven performance management by coaching and developing supervisors/analysts, analyzing operational and financial data to identify trends and root causes, and translating insights into actionable recommendations, dashboards, and reports
Qualification
Required
Possess 5+ years of experience in Revenue Cycle Management, specifically in back-end patient financial services at a director level, with hospital experience preferred, and proficiency in Epic
Demonstrate the ability to conduct analysis, convert insights into actionable strategies, and influence stakeholders in a matrixed environment, managing relationships across mid-management to C-suite levels
Have experience running large projects with a black belt/six sigma understanding and background in an outsourced environment or as a healthcare consultant
Benefits
Annual bonus plan at a target of 10.00%
Competitive benefits package
Company
R1 RCM
R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$200MKey Investors
Khosla VenturesIntermountain Healthcare
2025-05-28Private Equity
2024-08-01Private Equity
2024-08-01Acquired
Leadership Team
Joseph Flanagan
CEO
Estelle Barnes
EVP, Enterprise Customer Engagement
Recent News
2026-01-07
Columbia West
2025-12-13
Company data provided by crunchbase