NEOGOV · 3 hours ago
Senior Services Technician (Central Application Processing PCN 021551)
Anchorage, AK
Full-time
Hybrid
Mid, Senior Level
$23.45/hr - $23.45/hr
3+ years expNEOGOV is part of the State of Alaska's Department of Health, promoting health and safety for individuals with disabilities and seniors. The Senior Services Technician will review and process applications for various health programs, ensuring compliance and accuracy while serving as the primary contact for inquiries across Alaska.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Review and process applications for Community First Choice (CFC), Personal Care Services (PCS), Medicaid Waiver, and General Relief programs, ensuring accuracy and compliance with program requirements
Be the primary point of contact for inquiries from SDS assessors, providers, agencies, staff, and clients across Alaska
Use the Senior and Disabilities Services (SDS) data system (Harmony) to provide timely and accurate information
Assist professionals in managing and administering these programs
Provide paraprofessional support to help ensure services are delivered effectively
Provide clear guidance to the public about program eligibility and requirements
Research statutes, regulations, and policies to confirm their applicability to the programs you support
Take on lead worker responsibilities, coordinating tasks and supporting team members to maintain smooth operations
Occasionally travel within the state of Alaska
Qualification
Required
High school graduation or equivalent
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field
College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience
Benefits
Health insurance, which includes employer contributions toward medical/vision/dental
Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)
Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents)
Long-term and short-term disability
Accidental Death and Dismemberment
Long-term care (self and eligible family members)
Supplemental Survivor Benefits
Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses
Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
Matching employer contribution into a defined contribution program (new employees)
Employer contribution into a defined benefit or defined contribution program (current employees)
Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
Option to enroll in the Alaska Deferred Compensation Program
Personal leave with an accrual rate increase based on time served
Twelve (12) paid holidays a year
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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