Lyft · 9 hours ago
Associate, Healthcare & Business Support
Nashville, TN
Full-time
Hybrid
Entry Level
$16.62/hr - $20.77/hr
1+ years expLyft is a company dedicated to serving and connecting people through its platform. The Associate on the Lyft Business Support team will provide enterprise-grade customer support to various Lyft customers, ensuring a personalized and efficient service experience while meeting customer satisfaction metrics.
AppsMobile AppsRide SharingSoftwareTaxi ServiceTransportation
Responsibilities
Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account
Create an exceptional, personalized service experience for Lyft Business customers
Be a calm and empathetic voice in critical and emotional situations
Provide friendly, timely support via phone, chat and email
Meet/exceed efficiency and customer satisfaction KPIs
Teach and learn from your peers and colleagues to maximize everyone’s contribution
Provide feedback to xfn stakeholders on process or product improvements
Qualification
Required
Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels
Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented
You truly care about Lyft's mission, and the happiness and success of the customer
Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar
A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution
Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers
Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends
A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays
Preferred
Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms
Benefits
Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan with company match to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Monthly Lyft credits and complimentary Lyft Pink membership
Company
Lyft
Lyft is a leading ride-hailing service offering car rentals, bike, and scooter-sharing through its mobile app for convenient transportation.
5001-10000 employees
H1B Sponsorship
Lyft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (137)
2024 (100)
2023 (132)
2022 (287)
2021 (266)
2020 (281)
Funding
Current Stage
Public CompanyTotal Funding
$5.76BKey Investors
FidelityMagna InternationalCapitalG,Rakuten
2025-09-03Post Ipo Debt· $450M
2024-02-21Post Ipo Debt· $400M
2021-02-01Post Ipo Equity
Leadership Team
David Risher
Chief Executive Officer
Erin Brewer
Chief Financial Officer
Recent News
Business Wire
2026-02-02
2026-01-22
2026-01-22
Company data provided by crunchbase