Qualfon · 4 hours ago
Customer Service Intake Specialist
Casselberry
Full-time
Onsite
Entry Level
$16.50/hr - $16.50/hr
1+ years expQualfon is focused on delivering engaging interactions and positive experiences. They are seeking a customer-focused representative to support a pediatric nutrition reimbursement program by assisting families and healthcare providers with insurance navigation and coverage questions.
Business DevelopmentOutsourcing
Responsibilities
Serve as the first point of contact for families and caregivers
Capture accurate pediatric patient and caregiver information
Verify consent and documentation for nutrition and DME services
Triage requests and route cases to care teams
Coordinate intake materials (prescriptions, CMNs, clinical notes)
Coordinate and confirm dispense of product through DME
Qualification
Required
High school diploma or GED required, college coursework a plus
Must be at least 18 years of age
1+ year of customer service experience
Typing speed of 25 WPM with 90% accuracy required
Proficiency in MS Office: Word, Outlook & Excel
Effective written and verbal communication skills
Ability to obtain, organize and present information
Ability to handle multiple tasks as assigned
Experience in Healthcare intake, DME, or pediatric support roles
Strong attention to detail and family-centered communication skills
Comfort working with referrals, orders, and documentation
Benefits
Meaningful work that genuinely helps people.
Consistent weekday schedule – no weekends required!
A supportive team that prioritizes empathy and excellence.
Opportunities for growth within a stable, respected organization.
Company
Qualfon
Qualfon has a strong track record of customer service and back-office processing growth.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Abelardo Torres
Managing Director Philippines
Alfonso Gonzalez
Founder & Owner
Recent News
Research and Markets
2025-05-30
2024-02-03
Company data provided by crunchbase