Get Well · 1 day ago
CSM, Government
Bay Pines, FL
Full-time
Onsite
Mid Level
$65K/yr - $75K/yr
4+ years expGet Well is revolutionizing healthcare through connected, AI-native intelligence. They are seeking a Client Service Manager to enhance product utilization and drive patient-centered care practices at the Bay Pines, FL VA hospital.
Health CareHospitalMedicalSoftware
No H1B
U.S. Citizen Only
Responsibilities
Develop, manage and maintain excellent relationships with all nursing staff, hospital administrators and other key client contacts; Serve as one of the primary points of contact in our account model for the client, providing superior customer service to patients, nurses, administrators, other staff members. Actively solicit staff and patient feedback; communicate results to appropriate representatives
Assist in the development and execution of strategic and clinical outcomes achievement plans for the account; Advise client on the roadmap for achieving outcomes, our interactive patient care tools and their effectiveness regarding outcomes as well as the overall utilization of the Get Well system
Support key executive meetings to review the strategic plan on ROI
Deliver and support a strong client training program for assigned facilities and/or region
Educate and facilitate participation in research
Monitor client satisfaction and quality goals by facilitating regular project status meetings with appropriate hospital representatives. Continuously communicate updates to hospital staff regarding all aspects of the use and status of system
Drive utilization of the Get Well system by conducting quarterly account review meetings pertaining to account roadmap; conduct nurse and staff training, orienting them on the functionality and use of the system; actively participate in hospital staff nursing and steering committee meetings promoting interactive patient care
Monitor system utilization daily; identify and address any “hot spot” areas of underutilization; continuously work with staff to improve system utilization, as well as provide recommendations for improvement
Serve as the project manager on all development, content and configuration requests for the hospital; oversee and ensure prompt resolution of operational issues/complaints. Execute and manage the action plan for implementing features and functionality to achieve strategic outcome objectives
Create, audit and maintain system content or work with the Client Innovation Get Well team to create hospital specific content
Triage and be the primary point of contact at the client site for hardware and software issues as they arise with the Get Well Patient Engagement Platform
Other duties as assigned
Qualification
Required
Bachelor's Degree or equivalent 4-6 years military work experience required
Previous experience working within a hospital or other healthcare environment required
Demonstrated history of service excellence
Occasional travel to our Bethesda, MD headquarters required
Flexibility in schedule required; may require occasional weekend availability
Must be willing to submit to a federal government background check and regular drug testing
Must be able to meet all client specific requirements, including immunizations and screening
Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations
Preferred
Clinical experience preferred
Previous military personnel and veterans are encouraged to apply
Previous project management and training experience preferred
Benefits
Exceptionally generous paid time away from work
A variety of paid leave programs
Savings opportunities with 401(k) and incentive plans
Internal education programs
Full array of health benefits
Fitness reimbursement
Cell phone subsidy
Casual offices with snacks and drinks
Peer recognition programs
Health advocacy and employee assistance programs
Chili cook-offs
Pet insurance
Company
Get Well
Now part of SAIGroup, Get Well is redefining digital patient engagement by putting patients in control of their healthcare, inside and outside the hospital.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$19MKey Investors
Valhalla Partners
2024-07-09Acquired
2013-06-05Series Unknown
2009-03-04Series C· $10M
Leadership Team
Michael B. O'Neil, Jr.
Founder & Chief Executive Officer
Jacqueline Thong
Vice President Strategic Partnerships
Recent News
Fierce Healthcare
2025-12-10
2025-09-12
Company data provided by crunchbase