Sr. Specialist, Chat Customer Care ($21) jobs in United States
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First National Bank GH · 3 hours ago

Sr. Specialist, Chat Customer Care ($21)

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$37K/yr - $60K/yr
date1+ years exp

First National Bank of Omaha is committed to the success of its employees and is seeking a Senior Specialist for their Chat Customer Care team. In this role, you will engage with customers via chat, providing expert assistance with inquiries related to credit cards and retail banking accounts while ensuring superior service and effective problem-solving.

BankingFinancial Services
badNo H1Bnote

Responsibilities

Engage with customers via chat, providing solutions for inquiries related to credit cards and retail banking accounts
Assist customers with account balances, transactions, disputes, fraud concerns, rewards programs, and card management
Deliver superior service by managing multiple chat conversations simultaneously while ensuring accuracy and efficiency
Adapt your communication style to meet customer needs, ensuring clarity and professionalism in every interaction
Utilize CRM and chat platforms to document interactions and track customer history for better service outcomes
Stay informed on omnichannel trends to optimize the customer experience across different digital touchpoints
Work collaboratively with internal teams when needed to escalate complex issues
Make data-driven decisions using available resources to resolve customer concerns effectively

Qualification

CRM systemsChat platformsCustomer service experienceTyping speed 40 WPMOmnichannel supportCommunicatorSkilled multitaskerTech-savvyAnalytical problem-solverKnowledgeable about securityEfficient in digital toolsAdaptable

Required

Must be a current FNBO Customer Care - Credit Card team member or a FNBO Customer Care - Retail team member that was recently training on Credit Card. (Or FNBO Rehire that was recently trained on FNBO Customer Care Credit Card)
Typing speed of at least 40 words per minute with strong accuracy
A minimum of 12 months of direct customer service or sales experience
Strong computer skills, including navigating multiple banking systems and digital communication tools
Ability to work in a fast-paced digital environment while maintaining professionalism
A quiet workspace with minimal distractions if working remotely
A fast, reliable internet connection if working remotely
Demonstrated dependability and reliability
A high school diploma or GED
Candidates must possess unrestricted work authorization and not require future sponsorship

Preferred

Experience with omnichannel customer support (chat, email, messaging platforms) a plus

Benefits

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Company

First National Bank GH

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First National Bank Ghana received a universal banking license from the Bank of Ghana during the second half of 2015 with Richard Hudson as Chief Executive Officer.
dateFounded in 2017
location
Ridge, Volta, GHA
people-size501-1000 employees
web-link
https://www.firstnationalbank.com.gh

Funding

Current Stage
Late Stage
Total Funding
$20M
Key Investors
British International Investment
2025-12-09Debt Financing· $20M

Leadership Team

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Joel Ainsah-Mensah
Head of Credit
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Recent News

Business Ghana
BII backs MSMEs with $20M loan to First National Bank
2025-12-13
Business Ghana
Appolonia City partners First National Bank
2025-10-31
Business Ghana
Africa Tech Festival 2025 Expands Speaker Line-Up with Leaders from Government, Enterprise, & Sport
2025-10-23
Company data provided by crunchbase