DriveTime · 5 hours ago
IT Support Specialist
Fort Worth, TX
Full-time
Onsite
New Grad, Entry LevelDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. As an IT Support Specialist, you will support the day-to-day IT operations by troubleshooting and diagnosing PC and network related issues, providing remote technical support to employees at various locations.
AutomotiveFinancial ServicesSales Automation
Responsibilities
Providing remote technical support via phone, email, and remote connect to employees based out of call centers, reconditioning centers, dealerships, and other remote sites
Evaluate and prioritize support tickets that are assigned to you while ensuring everyone involved is well informed
Troubleshoot hardware, software, and network related issues
Work alongside other team members on various IT projects
Qualification
Required
High School Diploma or equivalent
Works with minimal supervision (self-starter/self-motivated)
Technical Support and/or Help Desk experience, Call Center experience (assisting users over the phone)
Experience supporting a Citrix environment and Thin Clients
After-hours and/or weekend flexibility a plus
Exhibits strong customer service skills
Some after hours and/or weekend work as required
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered
Preferred
Duo (any two factor authentication tool experience)
Cisco AnyConnect (any VPN service experience)
Avaya (any phone system support experience)
Remote software (remote Login troubleshooting)
Benefits
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Company
DriveTime
DriveTime Automotive Group is a dealer helping people with credit issues purchase a vehicle of their choice.
Founded in 2002
1001-5000 employees
H1B Sponsorship
DriveTime has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
R
Ray Fidel
CEO
Recent News
2025-08-29
2025-03-29
Bank Automation News
2025-01-28
Company data provided by crunchbase