Seattle Public Utilities · 17 hours ago
Utility Service Representative
Seattle, WA
Full-time
Hybrid
Entry Level
$41.90/hr - $48.77/hr
2+ years expSeattle Public Utilities (SPU) is seeking a dedicated Utility Service Representative to join their Customer Affordability Programs & Services Unit. The role involves assisting customers with affordability program applications, providing direct support, and participating in community outreach to raise awareness about available services.
Government Administration
Responsibilities
Assist with intake, review, and tracking of affordability program applications
Provide direct customer service by phone, email, and in-person regarding eligibility, required documentation, and application status
Support distribution of pledges and disbursements for SPU’s affordability and emergency assistance programs
Participate in community outreach events to raise awareness of affordability programs
Build and maintain relationships with community-based organizations to support program access and participation
Respond to customer inquiries regarding utility assistance programs and related service needs
Maintain accurate customer records in SPU systems
Coordinate with other SPU work groups to resolve customer issues and ensure coordinated service delivery
Identify opportunities to improve workflows and enhance customer experience
Recommend improvements to program procedures, communication practices, and service delivery where needed
Qualification
Required
Two (2) years of utility, utility sales, public relations or other work in which contact with the public was a significant factor
Two (2) years of college coursework in utilities infrastructure, business administration, or related field may substitute for a maximum of one year of the required experience
Current Washington State driver's license
Ability to bend, kneel/squat
Able to lift up to 50 pounds
Strong customer service skills
Cultural awareness
Commitment to equitable service delivery
Openness and innovation, with a willingness to explore new approaches
Commitment to improving processes and service delivery for customers
Flexibility and adaptability to changing program needs and priorities
Resourcefulness and sound independent decision-making
Excellent communication and interpersonal skills
Comfort working with internal and external customers, both in person and over the phone
Strong organizational and multitasking abilities
Ability to collaborate with other departments and community partners
Familiarity with SPU Affordability Programs or the ability to learn them quickly
Proven ability to communicate clearly and professionally in a multicultural environment
Experience with billing and account or customer management systems such as MSCS, CCB, MDM, or similar applications
Ability to adapt to and use new and existing technology, including Microsoft Office, Adobe, smartphones, electronic work management tools, and GIS
Experience working in high-volume, fast-paced environments with shifting priorities
Ability to model SPU Workplace Expectations and City values, including Safety, Respect, Diversity, Trust, Humor, Productivity, Integrity, Innovation, Partnership, and Accountability
Benefits
Hybrid work schedule opportunities.
Family-friendly and multicultural work environment
Generous benefits package
Free public transportation options
City pension plan with employer/employee contributions
Growth potential and advancement opportunities
The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.
Company
Seattle Public Utilities
We foster healthy people, the environment, and the economy by partnering with our community to equitably manage water and waste resources for today and future generations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Frana Milan
Strategic Funding and Partnerships Advisor
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