MSI · 14 hours ago
Training Specialist, Claims - MSI
United States
Full-time
Remote
Mid Level
4+ years expMSI is a leading MGA that provides specialized insurance solutions to meet the unique needs of their distribution partners. The Training Specialist will design and deliver effective employee training programs, assess training needs, and monitor the effectiveness of training initiatives.
Financial ServicesInsurance
Responsibilities
Develop and update curriculums, training manuals, virtual and in-person classroom exercises, competency assessments, and more related to supporting colleague’s job functions and responsibilities
Partner with key stakeholders and assist in the delivery of high-impact training solutions
Lead training classes independently or as a co-trainer/facilitator
Assess participation and progress continuously during training, providing feedback to both colleague and management
Work alongside Quality Improvement team to assist with auditing and determine what additional training may be needed to improve performance
Collect evaluations throughout training to compile results and provide status reports on training effectiveness
Take on ad-hoc projects as identified by leadership
Identify training needs and map out learning and development plans for individuals and teams
Qualification
Required
4 years' relevant experience
Bachelor's Degree or equivalent combination of education and work experience
Experience creating training resources and programs
Experience delivering effective training programs
Knowledge of quality improvement procedures and techniques and tool usage
Basic understanding of insurance policies and claim handling procedures
Working knowledge with Canva
Company
MSI
MSI is a leading managing general agency (MGA) that thrives on solving challenges, delivering responsive service, and providing an easy insurance experience.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Digital Insurance
2025-07-17
2025-06-26
2024-12-28
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