Verizon · 6 hours ago
Principal Architect - Solutions Architect
Irving, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$124K/yr - $239K/yr
6+ years expVerizon is a leading telecommunications company that empowers people through innovative solutions. They are seeking a forward-thinking Solution Architect specializing in Customer Experience to drive innovation and deliver impactful customer engagements through cutting-edge technologies.
Communications InfrastructureInternetInternet of ThingsMobileTelecommunications
Responsibilities
Serve as a subject matter expert in Contact Center technologies, providing credible and innovative solutions to internal and external stakeholders
Translate customer business requirements into comprehensive, end-to-end technology architectures and actionable solution designs
Take designs through the approval processes (Peer Review, IQ Board, SOAR, DLM…)
Create both internal and external documentation on the design that can be used as part of the selling motion (external) and for the hand-off to the implementation teams (Internal)
Collaborate closely with the CEx Specialist sellers and Core account teams to shape and deliver sellable and implementable solutions, ensuring alignment with our internal processes and standards
Deliver engaging live demonstrations and technical workshops that showcase our portfolio's capabilities and value proposition
Act as a trusted advisor to customers by deeply understanding their communication needs and aligning technology solutions with their desired business outcomes
Maintain a primary area of expertise while cultivating broad technical knowledge across key platforms and vendors
Continuously explore and assess emerging technologies (e.g., conversational AI, digital service, analytics, voice and video communications) to enhance customer engagement strategies
Work with cross-functional teams (e.g., product engineering, sales, consulting, Product, Technology Solutions) to contribute to solution strategy and business development efforts
Create high-quality solution documentation, including architectural diagrams, proposals, and presentations
Qualification
Required
Bachelor's degree or four or more years of work experience
Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training
Proven experience as a Solution Architect or Sales Engineer in the Contact Center space
Ability to understand and align solutions with different market segments and audiences. Understands both business and technical aspects, as well as different sales motions for various market segments and their specific audiences
Demonstrated expertise in at least one major Contact Center platform (e.g., Genesys, Cisco, NICE, Zoom, Five9…)
Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing, workforce engagement, and customer experience design
Familiarity with AI-driven tools such as chatbots, virtual agents, and Natural Language Understanding (NLU) platforms
Exceptional communication, presentation, and interpersonal skills
Preferred
A degree in Information Technology, Computer Science, Engineering
Two or more years of experience developing and implementing business strategies
Two or more years of experience incorporating design thinking into problem solving
Industry certifications such as CCNA Collaboration, Microsoft Teams Voice, Genesys Cloud Certified, NICE CXone, AWS Cloud Practitioner
Experience with integrations, APIs, and cloud-native services
Exposure to Agile solution delivery and DevOps practices
Benefits
Medical
Dental
Vision
Short and long term disability
Basic life insurance
Supplemental life insurance
AD&D insurance
Identity theft protection
Pet insurance
Group home & auto insurance
Matched 401(k) savings plan
Up to 8 company paid holidays per year
Up to 6 personal days per year
Paid parental leave
Adoption assistance
Tuition assistance
Premium pay such as overtime, shift differential, holiday pay, allowances, etc.
Up to 15 days of vacation per year
Company
Verizon
Verizon is a broadband and telecommunications company that provides information and entertainment services.
10001+ employees
H1B Sponsorship
Verizon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (2)
2022 (6)
2021 (6)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$34.39BKey Investors
Maryland Department of Housing and Community DevelopmentU.S. Department of DefenseConnect Maryland
2025-07-30Post Ipo Debt· $2.29B
2024-06-20Grant· $2M
2024-02-26Post Ipo Debt· $1B
Leadership Team
Daniel Schulman
Chief Executive Officer
Santiago Tenorio
SVP & CTO
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase