Guide Star · 15 hours ago
Field Engineer
Charlottesville, VA, US
Full-time
Hybrid
Senior Level
5+ years expGuide Star is a company specializing in telecommunications solutions and engineering services. They are seeking Field Engineers to provide technical expertise in customer network upgrades, services, and project administration, focusing on HFC distribution systems.
Cloud ManagementCyber SecurityInformation TechnologyVoIP
Responsibilities
Assess Outside Plant (OSP) and Inside Plant (ISP) hardware and infrastructure including but not limited to plant documentation, Hybrid Fiber Coax, (HFC) active and passives, reading and understanding OSP diagrams/drawings, taking and maintaining accurate field notes, operation of a bucket truck, accessing network enclosures and nodes and operation of testing gear
Correct customer network failures and improve overall network performance using sweep gear and CATV test equipment
Diagnose and repair plant related issues to reduce upstream noise and forward path impairments within the cable system with the use of standard OSP tools to include OTDR's, TDR’s, light meters, and signal strength meters
Conduct targeted system sweeps, document findings, and deliver system information to create system reports
Perform head end and meter set up
Perform DOCSIS 3.1 testing and assessments
Calculate system signal losses and make necessary adjustments to resolve issues
Reduce and diagnose upstream noise within the cable system
Install/align/optimize HFC equipment including fiber optic nodes and related equipment
Install in-line devices on system backbone (node, amplifiers, line extenders, taps, splitters, and power supplies) as necessary for sweep and system upgrade projects
Work with customers, subcontractors, and other team members in the field to define, collect, and determine information from customers and customer facilities for project requirements
Implement and oversee a team of technically sound, customer-minded, and quality focused technicians and subcontractors tasked with delivery of best-in-the-world services to CCI Systems, Inc. customers
Assign daily workload to in-house technical staffing and subcontract labor to enable TFS to fulfill contract obligations with customers
Work with project managers to ensure daily field operations, staffing, quality control and deliverables are driving necessary profitability goals per project
Approve weekly project documentation; this includes subcontractor production reporting, in-house employee production reporting, technical documentation, and other necessary documentation
Meet with customers at local level to discuss any project related issues
Understanding the project SOW and escalation process for deviations
Report accurate daily project updates for productivity tracking and project billing
Define, develop, and share technical knowledge and stay current on technical advancements
Ensure the proper development and training of new employees to assigned project
Perform other duties and special projects as assigned by management
Qualification
Required
5-7 years' experience as a Coax Splicer
5-7 years' experience in a HFC Sweep/Technician role within the Service Provider space
Full understanding of Viavi/JDSU gear regarding sweep; includes head end and meter set up
DOCSIS testing experience
Full understanding of an HFC head end; combining, optics (forward and return), and basic understanding of CMTS, FTTX, and ISP
In-Depth understanding of OSP (outside plant) and proficient in troubleshooting
Test result evaluation and reporting
Able to work independently on projects and take direction from teammates and develop skills to advance professionally
Strong verbal and written communication skills
Ability to take direction and work within timelines
Demonstrates leadership skills to positively influence others, mentor, and collaborate with teammates, communicate on the level of others, listen, and understand people in circumstances common in the workplace
The ability to embrace corporate values, understand the company vision, and exemplify CCI leadership behaviors
Must have a valid driver's license and a good driving record
Must be able to pass a DOT Medical Examination to obtain and maintain a DOT Commercial Motor Vehicle Certification
Preferred
Consulting background and experience working with multiple customers preferred
Sweep certification preferred
DOT Certification & Bucket Truck and Safety Certifications preferred
Company
Guide Star
Guide Star is a cyber security, and technology solutions company.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase