Vatica Health · 1 day ago
Operations Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$50K/yr - $60K/yrVatica Health is a company focused on enhancing the success of its provider network. The Operations Coordinator will be responsible for supporting the clinical operations team through efficient onboarding of new practices and ensuring a positive experience for providers.
Health CareInformation Technology
Responsibilities
Complete necessary tasks to process orders from provider sales for new & returning clients, including internal follow-up to ensure data appears in downstream reporting
Complete necessary tasks in preparation for new practice Onboarding (individual provider orders), including but not limited to securing amendments, Well365access, practice rosters, EMR access, schedule report, direct deposit/Incentive payment enrollment and other documentation pertinent to onboarding
Efficiently & effectively prepare to run and provide up to date status on all open onboarding accounts to Clinical Operations leadership in the assigned market. This includes cohesive, accurate note taking and professional presentation of updates, roadblocks, etc
Collaborate with cross-functional stakeholders, including Payer & Provider Sales, Clinical Operations, Provider Engagement, Member Engagement, Finance & Analytics teams to complete the onboarding process in an efficient and timely manner
When assigned, monitor and respond to all JIRA requests and resolve provider onboarding queries within 24 hours
Resolve 95% of assigned support requests within 72 hours of receipt
Prepare for, lead and present external implementation meetings, sending follow-up and tracking action items
Provide support of ongoing implementation by leading external touchpoint calls for small to medium size practices
Professional, accurate, timely, and thorough written documentation of all communications with providers and practices, in Salesforce
Serve as internal subject matter expert to facilitate timely resolution of all site setup issues
Supports Clinical Operations in the execution of various key organizational objectives and projects. Productivity for these projects will be determined on a case-by-case basis
Qualification
Required
Strong verbal and written communication & presentation skills (internal and external meetings)
Demonstrated ability to influence without authority
Time management and prioritization
Persistence, strong ability to organize, prioritize, and work independently within the construct of a team
Ability to obtain and organize relevant data
Excellent technical knowledge of computers and applicable software (Outlook, Word, Excel & Power Point)
Ability to manage multiple competing priorities, multi-tasking with a high level of attention to detail
High level of accountability; meets deadlines
BA/BS and/or equivalent work experience
Preferred
Sales Support experience preferred
Healthcare experience preferred
Proficient Salesforce and/or prior experience
Benefits
Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded
401k plans- we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it
Company
Vatica Health
Vatica Health is an innovative healthcare technology company that has developed a unique blend of proprietary technology and clinical teams.
Founded in 1990
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.23M2018-04-03Acquired
2013-11-18Series Unknown· $1.23M
Leadership Team
Cory Kirspel
Chief Technology Officer
Carmen Andreoli
Chief Information Security Officer, SVP of Information Technology
Recent News
Vatica Health Inc.
2025-11-10
2025-07-18
Business Wire
2025-07-17
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