Lightspeed Systems · 5 hours ago
Renewal Specialist
Austin, Texas, United States
Full-time
Onsite
Entry Level
1+ years expLightspeed Systems is a company that helps K–12 IT departments manage technology safely and efficiently. They are seeking a Customer Success Renewal Specialist to manage ongoing customer relationships, focusing on renewals and account updates to support annual retention goals.
EdTechEducationInformation TechnologyMobile DevicesNetwork SecuritySoftware
Responsibilities
Manage resellers and clients within an assigned account
Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
Assist with opportunity management and opportunity corrections
Proactively reach out to customers a minimum of 90 days prior to renewal date
Resolve issues related to order processing, and license expirations
Maintain accurate and up-to-date data in CRM such as customer licensing, contact details, forecasting, correct pricing, and special agreements
Assist clients with requests related to licensing, renewal maintenance, and invoicing
Follow defined mitigation processes working collaboratively across the organization to retain business
Foster relationships with your client base
Perform additional duties and projects as assigned
Qualification
Required
1-2 years client service experience
Pleasant disposition with a client service focus
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
Ability to quickly establish rapport and build relationships
Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Proficient in Microsoft Office Suite
Preferred
Four-year degree and account management experience
Experience with Salesforce
Experience in SaaS industry
Benefits
Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Year’s Day break.
Retirement-- 401(k) matching up to 6%
Other-- Work from where it makes sense. Pet insurance.
Company
Lightspeed Systems
Lightspeed Systems, Inc., provides web filtering, mobile device management, and device monitoring solutions for K-12 education.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Genstar CapitalMadison Dearborn Partners
2022-03-02Private Equity
2019-03-29Private Equity
Leadership Team
Brian Thomas
Chief Executive Officer
Kirk Orgeldinger
President & CFO
Recent News
2025-12-18
EIN Presswire
2025-12-17
2025-12-12
Company data provided by crunchbase