Heritage Insurance · 19 hours ago
Claims Coordinator - Bilingual
Tampa, FL , Tampa, FL, US
Full-time
Onsite
Entry Level
1+ years expHeritage Insurance is seeking a Bilingual Claims Administrative Coordinator to support their Claims team. This role involves managing claim intake, assignment, documentation, and providing professional support to customers in both English and Spanish.
Insurance
Responsibilities
Provide bilingual (English/Spanish) support for incoming claim inquiry calls and assist as backup to the Customer Service Call Center
Review new claims and assign them to the appropriate Claims Representative or independent adjusting firm based on established workflows
Receive, distribute, and process incoming/outgoing mail, coordinating supporting documents such as letters, invoices, and claim payment attachments
Maintain accurate claim assignment tracking tools and spreadsheets to ensure transparency and accountability
Assist with collecting, organizing, and updating claim documentation throughout the claim lifecycle
Communicate updates, concerns, and activities to management; escalate issues as needed for resolution
Respond to internal inquiries and information requests in a timely and professional manner
Perform general administrative support including filing, scanning, answering phones, and office coordination
Communicate professionally with coworkers, management, clients, vendors, and business partners in both English and Spanish
Support catastrophe (CAT) response efforts, including extended hours or overtime during designated events
Participate in special projects and process improvement initiatives
Maintain compliance with all federal and state regulations, as well as company policies and procedures
Qualification
Required
Bilingual fluency in English and Spanish (verbal and written) required
High School Diploma or equivalent required; Associate's Degree preferred. Equivalent experience may be considered
Minimum one year of experience in Claims, Insurance, or Customer Service; Property & Casualty experience strongly preferred
Strong proofreading and organizational skills with attention to detail
Ability to handle sensitive customer situations with empathy and professionalism
Proficiency in Microsoft Office
Excellent verbal and written communication skills in both languages
Strong analytical, problem-solving, and multitasking abilities
Ability to work independently in a fast-paced environment and manage shifting priorities
Collaborative, dependable team player with a customer-first mindset
Preferred
Associate's Degree preferred
4-40 insurance license preferred; must be willing and able to obtain within one year of hire
Familiarity with internet research tools preferred
Company
Heritage Insurance
We are a super-regional property and casualty insurance holding company that primarily provides personal and commercial residential insurance products across our multi-state footprint.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$25M2023-12-15Post Ipo Equity· $25M
2014-05-23IPO
Leadership Team
E
Ernie Garateix
Chief Executive Officer
S
Sharon Binnun
Chief Accounting Officer
Recent News
2025-12-05
2025-11-15
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