Virgin Hotels · 1 day ago
Corporate Director of Learning & Development
Miami, FL, US
Full-time
Onsite
Director/Executive
8+ years expVirgin Hotels is a company that values learning and growth for both guests and teammates. The Corporate Director of Learning & Development will shape the global learning strategy while also being hands-on in designing content and facilitating training across 16 properties, ensuring that team members feel confident and inspired to deliver exceptional guest experiences.
HotelReservationsTravel
Responsibilities
Partner with the Chief People Officer to define and deliver a global learning and development strategy aligned to our business goals, culture, and guest experience
Translate our values, service philosophy, and brand promise into learning that teams can actually use
Build scalable frameworks that work globally while respecting local nuance and operational realities
Lead Learning & Development on Virgin brand standards, ensuring consistency while keeping delivery fresh, human, and relevant
Leverage best practices across the wider Virgin portfolio to elevate how we train, develop, and inspire teams
Collaborate with Brand, Operations, and People teams to ensure learning reflects the spirit, style, and standards that make Virgin… Virgin
Create training materials, including facilitator guides, participant materials, toolkits, digital content, and job aids
Develop programs across: Onboarding & orientation, Guest experience & service excellence, Leadership & management development, Operational and role-specific skills, Culture, values, and brand immersion
Ensure content works for hourly team members and leaders alike. It should be clear, engaging, and practical
Facilitate training in person and virtually across properties and regions
Partner with property leaders to deliver training in ways that fit real hotel operations
Coach and support property-based trainers and leaders to deliver training consistently and confidently
Track participation, completion, and effectiveness using simple, meaningful analytics
Gather feedback from teams and leaders and continuously refine programs
Stay curious by bringing new ideas, methods, and inspiration into the learning experience
Qualification
Required
Strong instructional design and facilitation skills
Comfortable training hourly teams, managers, and senior leaders
Organized, adaptable, and energized by fast-paced operational environments
A confident, approachable presence with the ability to influence without hierarchy
Guest-obsessed and people-first
Practical, creative, and solution oriented
Willing (and excited) to travel and stay close to the business
Believes the best training shows up on the floor, not just in slides
Current, legal and unrestricted ability to work in the United States
8+ years in Training, Learning & Development, or Talent Development, ideally in hospitality, hotels, retail, or service-led brands, is required
Experience working across multiple properties, regions, or global portfolios is required
A proven track record of balancing strategy with hands-on execution
Ability to travel domestically and internationally up to 50%
Company
Virgin Hotels
Virgin Hotels is a company that offers hospitality services. It is a sub-organization of Virgin Hotels Collection.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$222MKey Investors
Shanghai Commercial Bank
2016-03-18Debt Financing· $222M
Leadership Team
Todd Orlich
Virgin Hotels Collection - Group Head of Operations EMEA and North America
Recent News
The Real Deal
2025-12-21
2025-10-09
Company data provided by crunchbase