New Hope Treatment Centers · 8 hours ago
Information Technology Help Desk
Rock Hill, SC
Full-time
Hybrid
Mid LevelNew Hope Treatment Centers is a dynamic and innovative company focused on changing the world through the healing power of relationships. They are seeking a proactive and detail-oriented IT Help Desk Support to manage their server infrastructure, Microsoft 365 environment, and system automation initiatives.
CommunitiesHealth CareNursing and Residential Care
Hiring Manager
Shevon Gadsden, US Army Veteran
Responsibilities
Provide help desk support to users both on site and virtually
Administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, GPOs)
Manage Microsoft 365 platform: Exchange Online, SharePoint Online, Teams, OneDrive
Deploy and monitor policies via Intune/Microsoft Endpoint Manager
Develop PowerShell scripts and other automation solutions to improve system efficiency and reduce manual processes
Lead or assist in SharePoint migrations and implementations, including document management and access control
Provide Tier 2/Tier 3 technical support for escalated service tickets
Maintain documentation for system configurations, procedures, and troubleshooting steps
Collaborate with networking and security teams to ensure infrastructure compliance
Participate in audits, patch cycles, and infrastructure assessments
Travel to branch offices or clinics for IT projects, system rollouts, and support (up to 25%)
Qualification
Required
Experience with SharePoint Online implementations
Experience with Intune/Endpoint Manager
Experience with scripting for automation
Proactive and detail-oriented
Ability to provide help desk support to users both on site and virtually
Ability to administer and maintain Windows Server infrastructure (Active Directory, DNS, DHCP, GPOs)
Ability to manage Microsoft 365 platform: Exchange Online, SharePoint Online, Teams, OneDrive
Ability to deploy and monitor policies via Intune/Microsoft Endpoint Manager
Ability to develop PowerShell scripts and other automation solutions to improve system efficiency and reduce manual processes
Ability to lead or assist in SharePoint migrations and implementations, including document management and access control
Ability to provide Tier 2/Tier 3 technical support for escalated service tickets
Ability to maintain documentation for system configurations, procedures, and troubleshooting steps
Ability to collaborate with networking and security teams to ensure infrastructure compliance
Ability to participate in audits, patch cycles, and infrastructure assessments
Willingness to travel to other locations as needed (up to 25%)
Company
New Hope Treatment Centers
New Hope Treatment Centers specializes in behavioral healthcare, comprehensive residential and community services for children and families.
Founded in 1987North Charleston, South Carolina, USA
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Baumgartner
CEO
Matt Simon, MA, LMFT, NADD-CC
Chief Operating Officer
Company data provided by crunchbase