Starr · 10 hours ago
Account Service Director
Dallas, TX
Full-time
Onsite
Mid, Senior Level
5+ years expStarr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance. They are seeking an Account Service Director for the Energy & Environmental Team to manage Energy Accounts and oversee Account Service Managers, ensuring excellent customer service and account performance.
Commercial InsuranceFinancial ServicesProfessional Services
Responsibilities
Supervise and support three Account Service Managers within the Energy team and one Account Service Manager within the Environmental team, offering mentorship and direction
Serve as dedicated resource for assigned accounts and maintaining positive, productive relations with brokers, customers, vendors and teammates
Provide customer training support for vendor claims product software
Manage electronic file account documentation (i.e. collateral agreements, policy change endorsements, statutory filings, monthly reports, and loss control services)
Accounts receivable & loss fund monitoring as well as coordinating premium audits
Quality check verifying company compliance standards are met
Assist when necessary, as claims liaison between TPA, Broker, and Starr Claims Manager to ensure problematic claims are escalated for immediate attention and satisfactory results obtained
Provide administrative support and other related services as needed
Some travel may be required up to 20%
Qualification
Required
Bachelor's degree and a minimum of 5 - 10 years of experience in claims insurance experience preferred
Comprehensive knowledge of binders, policies and coverages within the insurance industry
Strong multi-tasking and organizational abilities, with the capacity to rapidly identify and prioritize critical issues requiring immediate escalation
Possess planning and negotiation skills, and strong verbal, written, and interpersonal skills
Ability to work in fast paced environment
Team oriented attitude and approach
Comfortable working directly with underwriters, brokers, and insured's
Advanced proficiency in computer applications: Excel, Word, and PowerPoint
Benefits
First class training and development opportunities
Company
Starr
With 100+ years of experience across leading industries, We apply an innovation mindset, agile approach, And a global team with local expertise wherever you operate.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sean Chen
President
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