Blackpoint Cyber · 1 day ago
Client Success Consultant
United States
Full-time
Remote
Entry, Mid Level
$74K/yr - $92K/yr
2+ years expBlackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology. They are seeking a Client Success Consultant who will be responsible for driving partner adoption, technical enablement, and onboarding success while ensuring partners achieve measurable value through effective deployment and ongoing engagement with the Blackpoint product suite.
ComputerCyber SecurityNetwork SecuritySoftware
Responsibilities
Guide partners through onboarding and adoption milestones to ensure effective deployment of the Blackpoint suite
Define success plans, track progress, and demonstrate measurable value
Provide technical consultation and guidance to partners, including delivering best practices and clear product instruction
Troubleshoot issues in coordination with senior CSAs or other internal teams, ensuring solutions are communicated effectively, and adoption is optimized
Build trusted relationships across technical, operational, and executive stakeholders
Facilitate structured meetings, proactive communication, and value-focused reviews
Monitor partner usage, deployment progress, and satisfaction to identify early risk indicators
Coordinate internal action plans to maintain and improve partner health
Work closely with GTM, Product, Engineering, and Support teams to align on partner needs and accelerate solutions
Share feedback and insights to improve the Blackpoint product and partner experience
Maintain accurate CRM records, documentation, and workflows
Follow defined cadences, meet SLAs, and use standardized templates and reporting tools
Leverage dashboards, telemetry, and analytics to interpret partner behavior
Identify growth opportunities and inform strategic recommendations
Identify workflow gaps and propose enhancements
Contribute to scalable processes, materials, and best practices for the Client Success organization
Qualification
Required
Minimum 2+ years in a customer-facing, technical role
Strong technical proficiency with product suites, platform integrations, and SaaS environments
Proven track record driving customer value, adoption, and engagement
Ability to navigate complex customer environments and communicate effectively across personas
Excellent written and verbal communication skills, with a curiosity-driven approach to problem solving
Comfortable working independently and remotely
Preferred
Experience in cybersecurity or adjacent technical domains
Benefits
Health, Vision, Dental, and Life Insurance plans
A robust 401k plan
Discretionary Time Off
Other minor perks
Company
Blackpoint Cyber
Blackpoint Cyber is a provider of cybersecurity threat hunting, detection, and response technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$201.4MKey Investors
Bain Capital Tech OpportunitiesWP Global PartnersAdelphi Capital,Telcom Ventures
2023-06-08Series C· $190M
2022-05-20Series B
2020-07-08Series B· $5.4M
Leadership Team
Jon Murchison
Founder and Executive Chairman
Manoj Srivastava
Chief Technology and Product Officer
Recent News
2026-01-15
2025-11-26
Company data provided by crunchbase